Top menu – half of it suddenly ripped out & gone

  • Hello. Two rows of my top menu were just ripped out suddenly, leaving this red ‘warning'(?) text in the menu dashboard. It could take me days to rebuild this menu, I would like to know what just happened to it, and whether it can be reversed somehow without manually rebuilding it.

    https://u.pcloud.link/publink/show?code=XZ2FWNVZDSE0G7JeCuBwLpS5LAisxu7UbYUX

    The menu was basically destroyed in two gulps. In the first gulp, the bottom menu row was ripped out; and in the second gulp, the third row from top was ripped out, leaving two rows only, and the red “warning” or “error” text that you can see in the menu dashboard, which I PDF’d and linked above.

    https://u.pcloud.link/publink/show?code=XZ6pWNVZSxrkGiPKghzQ5NPWNBlLYbSOD9z7

    I would like to know how this could happen. Is this hacking?

    Or a wordpress glitch?

    I have had to put my site into Maintenance mode. There’s a screenshot in Maintenance mode of the way the site is SUPPOSED to look. It doesn’t look like that now, please see the 2 files attached. Thanks.

    Will urgently appreciate your help.

    Thanks for your time.

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Mayuri

    (@mayuripatel)

    Hello @kmp2

    The solution is get in touch with your webhost and ask them to increase the PHP memory limit on your account from 64MB to 128MB.

    or you can also try to increase php memory limit in wp-config.php , if this option not work then you have to contact Webhost as i said above .

    /** Memory Limit */
define('WP_MEMORY_LIMIT', '128M');
    Thread Starter kmp2

    (@kmp2)

    Thank you very much. I have notified the Host, INTERSERVER.NET.

    My site has been up for months, and the menu was fine. So, presumably, the php memory was also fine.

    In your experience, could the menu have been ripped apart by a sudden restriction or reduction in PHP memory?

    Thank you.

    Thread Starter kmp2

    (@kmp2)

    The host has told me on this point: “The cpanel php memory limit is set to 256MB ram.” However, I wonder if the RAM had been suddenly reduced temporarily, and that blew the menu to bits.

    Fact is, it’s not the first time the menu of this site has been blown to bits. A few months ago, the site was on a different host. I activated PHP 8.0 on that host because there’s a companion site (Peepso) that needs it. However, the PHP change affected the other site, too, and shortly afterward, my menu tore itself up and disappeared over there; a huge chunk of the footer menu also disappeared. I move out of there to the current host, repaired my site, and months later, surprise, surprise, the menu is ripped up again. So, you mentioned it likely has to do with PHP. What other aspect of PHP could cause menus to be destroyed?

    I showed the current host the big list of “ID” items in the Menus dashboard, no comment from the host. The host will not suggest what might have happened. So, if I now have to spend days repairing my site, it can blow up again without warning, which is very frustrating. I’m just trying to find out what went wrong, to avoid the problem in future, including the prospect of PHP RAM suddenly dropping even temporarily.

    Thanks for your time.

    Thread Starter kmp2

    (@kmp2)

    A further note. If PHP version is 7.4 or higher (but less than 8.0), and it suddenly is changed to a lower version, like 7.2.34, could that rip up the menu?

Viewing 4 replies - 1 through 4 (of 4 total)
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