Top posts and Pages image problem

Could you post links to one of the posts where the Featured Image is not picked up by the Top Post widget?

Could you also let me know if you use a Custom Post Type for your auction pages, or if these are standard Pages that you create under Pages > All Pages in your dashboard?

Hi,

If you look at the homepage of https://www.redooce.com you will see “Whats hot today” which is the Top post widget. It is currently showing the fees page with no image, even though i added a featured image to the fees back in the backend.

These are standard pages for the “fees” page (created via Pages>All Pages in dashboard, although we do not show the featured image anywhere on the webpage.

thanks

I noticed a small issue with your theme; it might not be what’s causing the issue, but could you open your theme’s footer.php file and locate the following function:

<?php wp_footer(); ?>

This function should be called right before the closing </body> tag, and it seems to be called after, at the moment.

Could you make the change and let me know if this helps?

Hi,
I have had a look at the standard footer (footer.php) and also a custome home page footwe but the code seems to be before the body tag…

</div>

<?php
theme_before_body_close();
wp_footer();
?>

</body>
</html>

It seems better now; the body and html tags appear after the libraries added in wp_footer, and the post image is not broken anymore.

However, the widget shows a default image instead of your Featured Image. Could you open this page in your Editor, and post a screenshot of the Featured Image module here?

Thanks!

Hi,

Not sure if I can add images here, but here is a link to the “fees” page in wp-admin that is showing the default instead of featured image

https://www.redooce.com/jetpacktest.jpg

thanks

hi,
i ran the jetpack update tonight to the latest version but now the default WP image is not even showing in the widget?

thanks

Could you try to delete the current Featured Image, and then add it again? Let me know if this helps!

Hi,
I have tried that but it did not work.

Thanks for trying. I’m not sure what could cause this problem.

When you change the widget settings and display more than one post/page in that widget, are the featured images missing for the other posts in the widget?

hi,
the auction pages show the fetured imageok, it just seem to be pages that do not show the featured image. I have not had anoy other pages appear yet in order to test other pages.

I’ll try to reproduce the issue on one of my test blogs, and I’ll get back to you tomorrow, as soon as the test Page appears on my widget.

In my test, the Featured Images were displayed properly, for both Pages and Posts:
https://i.wpne.ws/NFgI

I’m not sure what could cause the problem on your site.
Could you try to go to the Jetpack menu, and deactivate the Photon module, as explained here:
https://jetpack.me/support/#turn-off-jetpack-modules

If that doesn’t help, could you deactivate all other plugins that may have an effect on images on your site?

Hi,
Thanks for your help, I checked the photon module but it was already deactivated.

I do have quite a few plugins so guess I will have to start working my way through them to try and work out whats causing the issue.

thanks