Top side bar missing

  • Good morning Team,

    I need assistance with the website, if I click on Visit Site, the top bar doesnt appear. (Excl Edit Page, Customize etc.) Only a blank blue space above the header. Even in normal view, there is a blue blank space above the header that I cant get rid off. I dont know what the user has done to set the setting off. I have checked everything and still fail to see a setting that has been changed. Please help.

    The page I need help with: [log in to see the link]

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  • When you are logged in to the backend with your user, go to /wp-admin/profile.php (this can also be found as a link at the top right). There you will see this screen: https://www.ads-software.com/documentation/article/users-your-profile-screen/

    There is a checkbox “Show toolbar when viewing site”. This must be checked so that you can see the bar you are missing.

    If it is not there, the setting can also be set using a plugin you are using. You would have to determine the culprit by deactivating all of them and then activating them again one by one.

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