Tops Pages/Most Visited Stats Error

  • Resolved wellituser

    (@wellituser)


    6 months, 1 week ago

    Many of the page stats display incorrect figures of 0. Some figures display correctly, and the rankings order is correct, but the homepage at the top of the list, for example, shows 0 visits. This error is reflected in the dashboard Visitors report and in the Statistics Top Pages pane. Avg sessions also show incorrectly as 00:00:00 for the affected pages. We are running the plugin on 30 sites and the issue is evident across all of them, each with their own respective GA4 profile. This issue has been ongoing for us for approximately 6 months. Updating the plugin to the latest version 3.4.12 and WordPress to 6.5.3 does not alleviate the issue.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Support Nebu John – WPMU DEV Support

    (@wpmudevsupport14)

    Hi @wellituser,

    Sorry to know that you are experiencing this issue.

    However, I wasn’t able to find any similar issue reported at our end.

    Wouldn’t you mind sharing a screenshot of Beehive >> Google Analytics for a better understanding of the issue? Could you please check if any errors are being reported in the browser console? If yes, can you please also include a screenshot of the same with your next response?

    I hope the following guide comes in handy: https://developer.www.ads-software.com/advanced-administration/debug/debug-javascript/

    We look forward to hearing back from you.

    Kind Regards,
    Nebu John

    Thread Starter wellituser

    (@wellituser)

    Hi, here are links to some screenshots for the issue. It’s the same issue across Chrome, Firefox & Edge, regardless of browser. The issue appears whether I select Last Week, Last Month or Last Year. It’s just not pulling through/displaying all of the data correctly on the Top Pages section.

    https://imgur.com/a/QGW9AEq

    Plugin Support Kris – WPMU DEV Support

    (@wpmudevsupport13)

    Hi @wellituser

    I apologize for the misunderstanding from our previous reply. This is already know and reported bug. Unfortunately, it is not possible to provide any estimated time on when it will be fixed. Thanks for your patience and understanding.

    Kind Regards,
    Kris

    Plugin Support Patrick – WPMU DEV Support

    (@wpmudevsupport12)

    Hi @wellituser

    I hope you are doing well.

    As Kris said this is a known issue and we let our developers know you are also having this problem, we don’t have an ETA yet but I hope we can fix it as soon as possible.

    I am marking this as resolved since we forwarded it to our developers but it doesn’t close the thread so feel free to ping us if you have any additional questions.

    Best Regards
    Patrick Freitas

Viewing 4 replies - 1 through 4 (of 4 total)
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