torefront megamenu does not save changes

  • Resolved javierlinares

    (@javierlinares)


    3 years, 12 months ago

    From the Storefront megamenu backoffice does not save changes. The Publish button takes a long time to become active and if clicked, does not save any changes.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)

  • Hi there,

    This kind of problem is usually caused by either a conflict with another plugin.
    ?
    The best way to determine this is to:

    • Disable all plugins except for WooCommerce and Storefront Mega Menu
    • Repeat the action that is causing the problem

    If you’re not seeing the same problem after completing the conflict test, then you know the problem was with the plugins and/or theme you deactivated. To figure out which plugin is causing the problem, reactivate your other plugins one by one, testing after each, until you find the one causing conflict.

    You can find a more detailed explanation on how to do a conflict test here:

    https://docs.woocommerce.com/document/how-to-test-for-conflicts

    Let us know how you get on with that!

    • This reply was modified 3 years, 12 months ago by Siobhan.
    Thread Starter javierlinares

    (@javierlinares)

    Hi,
    I have disabled all plugins except Woocommerce, Storefront and Storefront Mega Menus, and the problem remains the same.

    Plugin Support Senff

    (@senff)

    Hey @javierlinares

    Could you share a copy of your site’s System Status Report? You can find it by going to your admin Dashboard and select WooCommerce → Status.

    From there, select “Get system report” and then “Copy for support“. Once you’ve done that, you can paste it here in this chat.

    Thread Starter javierlinares

    (@javierlinares)

    
### WordPress Environment ###

WordPress address (URL): https://pruebas.vinda.es
Site address (URL): https://pruebas.vinda.es
WC Version: 4.7.1
REST API Version: ? 4.7.1
WC Blocks Version: ? 3.6.0
Action Scheduler Version: ? 3.1.6
WC Admin Version: ? 1.6.3
Log Directory Writable: ?
WP Version: 5.5.3
WP Multisite: –
WP Memory Limit: 256 MB
WP Debug Mode: –
WP Cron: ?
Language: es_ES
External object cache: –

### Server Environment ###

Server Info: Apache
PHP Version: 7.4.12
PHP Post Max Size: 100 MB
PHP Time Limit: 30
PHP Max Input Vars: 1000
cURL Version: 7.52.1
OpenSSL/1.0.2u

SUHOSIN Installed: –
MySQL Version: 5.5.5-10.1.47-MariaDB-0+deb9u1
Max Upload Size: 100 MB
Default Timezone is UTC: ?
fsockopen/cURL: ?
SoapClient: ?
DOMDocument: ?
GZip: ?
Multibyte String: ?
Remote Post: ?
Remote Get: ?

### Database ###

WC Database Version: 4.5.0
WC Database Prefix: bslsohjh
Tama?o total de la base de datos: 627.02MB
Tama?o de los datos de la base de datos: 474.96MB
Tama?o del índice de la base de datos: 152.06MB
bslsohjhwoocommerce_sessions: Datos: 0.72MB + índice: 0.01MB + Motor MyISAM
bslsohjhwoocommerce_api_keys: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
bslsohjhwoocommerce_attribute_taxonomies: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
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bslsohjhwoocommerce_order_items: Datos: 0.27MB + índice: 0.13MB + Motor MyISAM
bslsohjhwoocommerce_order_itemmeta: Datos: 1.86MB + índice: 1.19MB + Motor MyISAM
bslsohjhwoocommerce_tax_rates: Datos: 0.00MB + índice: 0.01MB + Motor MyISAM
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bslsohjhwoocommerce_shipping_zone_methods: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
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bslsohjhactionscheduler_groups: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
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bslsohjhac_email_templates_lite: Datos: 0.03MB + índice: 0.00MB + Motor InnoDB
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bslsohjhac_sent_history_lite: Datos: 0.13MB + índice: 0.00MB + Motor InnoDB
bslsohjhberocket_termmeta: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
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bslsohjhimagify_folders: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
bslsohjhlinks: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
bslsohjhmailpoet_custom_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_dynamic_segment_filters: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_feature_flags: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_forms: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhmailpoet_log: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhmailpoet_mapping_to_external_entities: Datos: 0.09MB + índice: 0.08MB + Motor InnoDB
bslsohjhmailpoet_newsletters: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
bslsohjhmailpoet_newsletter_links: Datos: 0.02MB + índice: 0.05MB + Motor InnoDB
bslsohjhmailpoet_newsletter_option: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_newsletter_option_fields: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_newsletter_posts: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_newsletter_segment: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_newsletter_templates: Datos: 2.52MB + índice: 0.00MB + Motor InnoDB
bslsohjhmailpoet_scheduled_tasks: Datos: 0.06MB + índice: 0.03MB + Motor InnoDB
bslsohjhmailpoet_scheduled_task_subscribers: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_segments: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_sending_queues: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
bslsohjhmailpoet_settings: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_statistics_clicks: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
bslsohjhmailpoet_statistics_forms: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_statistics_newsletters: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
bslsohjhmailpoet_statistics_opens: Datos: 0.02MB + índice: 0.09MB + Motor InnoDB
bslsohjhmailpoet_statistics_unsubscribes: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
bslsohjhmailpoet_statistics_woocommerce_purchases: Datos: 0.02MB + índice: 0.06MB + Motor InnoDB
bslsohjhmailpoet_stats_notifications: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
bslsohjhmailpoet_subscribers: Datos: 1.52MB + índice: 3.16MB + Motor InnoDB
bslsohjhmailpoet_subscriber_custom_field: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_subscriber_ips: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhmailpoet_subscriber_segment: Datos: 1.52MB + índice: 0.77MB + Motor InnoDB
bslsohjhmailpoet_user_flags: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhoptions: Datos: 16.30MB + índice: 2.78MB + Motor InnoDB
bslsohjhpmxi_files: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
bslsohjhpmxi_history: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
bslsohjhpmxi_imports: Datos: 0.05MB + índice: 0.00MB + Motor MyISAM
bslsohjhpmxi_posts: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
bslsohjhpmxi_templates: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
bslsohjhpostmeta: Datos: 270.54MB + índice: 65.70MB + Motor MyISAM
bslsohjhposts: Datos: 15.22MB + índice: 4.56MB + Motor MyISAM
bslsohjhrg_form: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
bslsohjhrg_form_meta: Datos: 0.01MB + índice: 0.00MB + Motor MyISAM
bslsohjhrg_form_view: Datos: 0.99MB + índice: 0.30MB + Motor MyISAM
bslsohjhrg_incomplete_submissions: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
bslsohjhrg_lead: Datos: 0.19MB + índice: 0.02MB + Motor MyISAM
bslsohjhrg_lead_detail: Datos: 0.62MB + índice: 0.29MB + Motor MyISAM
bslsohjhrg_lead_detail_long: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
bslsohjhrg_lead_meta: Datos: 0.00MB + índice: 0.00MB + Motor MyISAM
bslsohjhrg_lead_notes: Datos: 0.04MB + índice: 0.01MB + Motor MyISAM
bslsohjhsmush_dir_images: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
bslsohjhtermmeta: Datos: 0.33MB + índice: 0.26MB + Motor MyISAM
bslsohjhterms: Datos: 0.41MB + índice: 0.50MB + Motor MyISAM
bslsohjhterm_relationships: Datos: 1.34MB + índice: 2.70MB + Motor MyISAM
bslsohjhterm_taxonomy: Datos: 0.53MB + índice: 0.62MB + Motor MyISAM
bslsohjhusermeta: Datos: 54.32MB + índice: 9.43MB + Motor MyISAM
bslsohjhusers: Datos: 1.21MB + índice: 0.90MB + Motor MyISAM
bslsohjhwcpdf_invoice_number: Datos: 0.28MB + índice: 0.00MB + Motor InnoDB
bslsohjhwc_admin_notes: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwc_admin_note_actions: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhwc_category_lookup: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwc_customer_lookup: Datos: 0.42MB + índice: 0.23MB + Motor InnoDB
bslsohjhwc_download_log: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
bslsohjhwc_order_coupon_lookup: Datos: 0.02MB + índice: 0.03MB + Motor InnoDB
bslsohjhwc_order_product_lookup: Datos: 0.42MB + índice: 0.47MB + Motor InnoDB
bslsohjhwc_order_stats: Datos: 0.11MB + índice: 0.08MB + Motor InnoDB
bslsohjhwc_order_tax_lookup: Datos: 0.08MB + índice: 0.06MB + Motor InnoDB
bslsohjhwc_product_meta_lookup: Datos: 3.52MB + índice: 7.00MB + Motor InnoDB
bslsohjhwc_reserved_stock: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwc_tax_rate_classes: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhwc_webhooks: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhwoocommerce_exported_csv_items: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhwsal_metadata: Datos: 4.52MB + índice: 9.03MB + Motor InnoDB
bslsohjhwsal_occurrences: Datos: 0.25MB + índice: 0.38MB + Motor InnoDB
bslsohjhwsal_sessions: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_campaign: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_campaign_list: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_custom_field: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_email: Datos: 5.52MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_email_user_stat: Datos: 0.41MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_email_user_url: Datos: 0.34MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_form: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_list: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_queue: Datos: 7.52MB + índice: 7.52MB + Motor InnoDB
bslsohjhwysija_subscriber_ips: Datos: 0.02MB + índice: 0.02MB + Motor InnoDB
bslsohjhwysija_url: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_url_mail: Datos: 0.05MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_user: Datos: 1.52MB + índice: 0.41MB + Motor InnoDB
bslsohjhwysija_user_field: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_user_history: Datos: 0.02MB + índice: 0.00MB + Motor InnoDB
bslsohjhwysija_user_list: Datos: 0.34MB + índice: 0.00MB + Motor InnoDB
bslsohjhyoast_seo_links: Datos: 0.50MB + índice: 0.20MB + Motor InnoDB
bslsohjhyoast_seo_meta: Datos: 1.52MB + índice: 0.00MB + Motor InnoDB

### Post Type Counts ###

attachment: 31749
br_labels: 7
custom_css: 5
mailpoet_page: 1
ml-slide: 9
ml-slider: 1
nav_menu_item: 39
oembed_cache: 7
page: 63
post: 177
product: 12346
product_variation: 14690
pys_event: 5
shop_coupon: 3
shop_order: 724
shop_order_refund: 9
wccc: 4
wcp_ruleset: 1
wcps: 1
wysijap: 1
ywdpd_discount: 28
zona: 17

### Security ###

Secure connection (HTTPS): ?
					Tu tienda no está usando HTTPS. Aprende más sobre HTTPS y los certificados SSL.
Hide errors from visitors: ?

### Active Plugins (62) ###

Query Monitor: por John Blackbourn – 3.6.5
Gravity Forms: por rocketgenius – 1.9.15.11
WPML Multilingual CMS: por OnTheGoSystems – 4.4.6
Yoast SEO Multilingual: por OnTheGoSystems – 1.2.4
WooCommerce Advanced Product Labels: por BeRocket – 1.1.19 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
AJAX Search pra WooCommerce: por Damian Góra – 1.8.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Akismet Anti-Spam: por Automattic – 4.1.7
Asesor de Cookies RGPD: por Carlos Doral Pérez – 0.31
Better Search Replace: por Delicious Brains – 1.3.3
Child Theme Configurator: por Lilaea Media – 2.5.6
Conditional Payments for WooCommerce: por Lauri Karisola / WooElements.com – 2.2.2
Custom Order Numbers for WooCommerce: por Tyche Softwares – 1.2.11 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Territorios Personalizados para WooCommerce: por Enrique J. Ros – 1.13.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Borrar Transitorios Caducados: por WebAware – 2.0.7
eKomi Integration: por eKomi – 3.1.1
EU VAT for WooCommerce Pro: por WPWhale – 2.2.2
Facebook for WooCommerce: por Facebook – 2.2.0
Fs2ps: por Carlos Fillol Sendra – 2.9.146 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Hide WooCommerce Categories On Shop Page: por Matix Web Designers – 1.1.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Honeypot WooCommerce - WordPress AntiSpam: por Camilo – 1.3.7 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Image Hover Effects: por Labib Ahmed – 4.8
Imagify: por WP Media – 1.9.13
MailPoet 3 (Nuevo): por MailPoet – 3.55.1
PixelYourSite: por PixelYourSite – 7.2.0 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Portugal States (Distritos) for WooCommerce: por Webdados – 2.1.8
Redsys WooCommerce: por Redsys – 3.0.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Regenerate Thumbnails: por Alex Mills (Viper007Bond) – 3.1.4
Page Builder by SiteOrigin: por SiteOrigin – 2.11.6
SiteOrigin Widgets Bundle: por SiteOrigin – 1.17.10
Storefront Checkout Customiser: por WooThemes – 1.1.4 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Storefront Designer: por WooThemes – 1.8.4
Storefront Mega Menus: por WooCommerce – 1.6.2 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Storefront Powerpack: por WooCommerce – 1.4.14
Storefront WooCommerce Customiser: por WooThemes – 1.9.2 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Category Order and Taxonomy Terms Order: por Nsp-Code – 1.5.7.3
User Role Editor: por Vladimir Garagulya – 4.57
Advanced Order Export For WooCommerce: por AlgolPlus – 3.1.6 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce Recargo de Equivalencia: por RedondoWS – 1.6.24 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
Abandoned Cart Lite for WooCommerce: por Tyche Softwares – 5.8.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce Conditional Content: por Lucas Stark – 2.0.6 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce Customer/Order/Coupon Export: por SkyVerge – 5.0.12 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce Customer/Order/Coupon CSV Import Suite: por SkyVerge – 3.5.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce Google Ads Conversion Tracking: por Wolf+B?r Agency – 1.6.10
WooCommerce Multilingual: por OnTheGoSystems – 4.10.3 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce PDF Invoices & Packing Slips: por Ewout Fernhout – 2.7.3
WooCommerce Product Add-ons: por WooCommerce – 3.0.25 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce Sequential Order Numbers: por SkyVerge – 1.9.5 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce Shipping Pro: por WooForce – 2.1.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce Wholesale Prices: por Rymera Web Co – 1.12.1 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WooCommerce: por Automattic – 4.7.1
WordPress Importer: por wordpressdotorg – 0.7
Yoast SEO Premium: por Equipo Yoast – 12.2
WP Activity Log for WooCommerce: por WP White Security – 1.2 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WP Rocket: por WP Media – 3.7.5
WP Activity Log (Premium): por WP White Security – 4.1.5.1
WPB Product Slider for WooCommerce: por wpbean – 2.0.8.7 – Versión instalada no está probada con la versión activa de WooCommerce 4.7.1
WPML Media: por OnTheGoSystems – 2.6.1
WPML String Translation: por OnTheGoSystems – 3.1.5
WPML Translation Management: por OnTheGoSystems – 2.10.3
MailPoet 2 Premium: por MailPoet – 2.7.10
MailPoet 2: por MailPoet – 2.14
YITH WooCommerce Dynamic Pricing and Discounts Premium: por YITH – 1.7.2

### Inactive Plugins (2) ###

Google XML Sitemaps: por Auctollo – 4.1.1
WP Activity Log: por WP White Security – 4.1.5.1

### Dropin Plugins (1) ###

advanced-cache.php: advanced-cache.php

### Must Use Plugins (1) ###

1&1 Product Subdomain: por 1&1 – 1.0.1

### Settings ###

API Enabled: ?
Force SSL: –
Currency: EUR (€)
Currency Position: right
Thousand Separator: .
Decimal Separator: ,
Number of Decimals: 2
Taxonomies: Product Types: simple (simple)
grouped (grouped)
variable (variable)
external (external)

Taxonomies: Product Visibility: rated-3 (rated-3)
rated-4 (rated-4)
rated-5 (rated-5)
exclude-from-search (exclude-from-search)
exclude-from-catalog (exclude-from-catalog)
featured (featured)
outofstock (outofstock)
rated-1 (rated-1)
rated-2 (rated-2)

Connected to WooCommerce.com: –

### WC Pages ###

Base de la tienda: #13656 - /tienda/
Carrito: #13658 - /carrito-2/
Finalizar compra: #13653 - /checkout/
Mi cuenta: #13660 - /mi-cuenta-2/
Términos y condiciones: ? Página sin definir

### Theme ###

Name: Storefront Child
Version: 2.4.6.1580035416
Author URL: https://woocommerce.com/
Child Theme: ?
Parent Theme Name: Storefront
Parent Theme Version: 2.9.0
Parent Theme Author URL: https://woocommerce.com/
WooCommerce Support: ?

### Templates ###

Overrides: storefront-child/woocommerce/archive-product.php
storefront-child/woocommerce/single-product/product-attributes.php

### WooCommerce Customer/Order/Coupon Export ###

Automated exports: 0
Custom formats: 0
Next export: Not scheduled

### Action Scheduler ###

Completo: 5.813
Oldest: 2020-11-18 05:56:53 +0000
Newest: 2020-12-04 17:40:27 +0000

Fallida: 18.774
Oldest: 2020-05-07 15:54:31 +0000
Newest: 2020-12-04 10:55:39 +0000

En curso: 1
Oldest: –
Newest: –

Pendiente: 3
Oldest: 2020-12-04 17:55:27 +0000
Newest: 2020-12-04 18:12:57 +0000

    Hi @javierlinares,

    We haven’t received any other similar reports to yours recently or been able to replicate the issue you described.

    As conflict testing hasn’t helped us to pinpoint the issue, I suggest going through the following steps here to test whether there are any JavaScript errors in your browser’s console:

    Using Your Browser to Diagnose JavaScript Errors

    While searching our system for similar reports to yours, I found that you wrote into us directly via email recently. As this is a premium extension and we’re likely going to need to some deeper troubleshooting here, I’ll go ahead to mark this forum post as resolved. We’ll continue supporting you via email.

Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘torefront megamenu does not save changes’ is closed to new replies.