Total confusion over ticket allocation

  • Resolved juliepayne76

    (@juliepayne76)


    9 years, 5 months ago

    Hi @loushou,

    I really appreciate a plugin of this complexity being available for free – super respect to you!

    I have just watched your video “OpenTickets Community Edition Event Setup” and I have realised why I am finding Open Tickets so confusing. Here’s what I would expect to happen:
    1.
    Create the ticket as a product. Essentially this is a ticket type. It may be used for just one event or it could be used for many events (e.g. Swimming Session Ticket).
    2.
    Create a venue (+ ‘event area’ if required). Do not enter a value for the capacity of the event area as this is not required (i.e. I do not see why capacity should be required).
    3.
    Create an event. Here the relevant ticket would be associated with the event together with the venue and event area. Also the maximum tickets available would be specified at this point.

    But it does not work this way.
    1.
    The ticket appears to have been associated to the ‘event area’. I can’t work out how this is done, but I’m guessing that the newest ticket is taken to be the relevant one?
    2.
    The event area capacity is taken to be the ticket allocation. We could be allocated different amounts of tickets each week in the same event area (as other ticket sellers may have other allocations). Another possibility is that we will have different staff levels on different weeks and this will determine how many people we can cater for, not the capacity of the venue.

    I find the way it works highly confusing. Does this mean that if I want to use the same venue for different events, occasionally at different prices, then I have to create new tickets and new venues each time?

    I’m probably missing some good reasons why it has been designed this way. Is there a simple reason and will the other videos make things clearer for me?

    Many thanks.

    https://www.ads-software.com/plugins/opentickets-community-edition/

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author loushou

    (@loushou)

    Hey @juliepayne76,

    I just responded to your other ticket from around the same time as this one, which largely explains how all these pieces work together; however, with this posting I have a lot more inferred information I can go off of, which can inform a better answer for your situation specifically.

    It seems, based on what you wrote above, that you are running a catering company, or similar. In your situation, it sounds like you are not so much trying to sell tickets to an event, but instead you are trying to allow an end user to book your services. It also seems that the amount of services you can provide varies from day to day, based on your work load and your staffing. Honestly, based on that information, I think that this plugin is probably not the right tool to fulfill your needs. It sounds like you need a ‘booking plugin’ more than a ‘ticket selling plugin’. I am all about having more and more people use our plugin, but it seems like your situation is not one that this system is designed to accommodate.

    If the above is a relatively accurate description of your situation, then I do have a suggestion that could better fit your needs. WooThemes (the company that makes WooCommerce) does have a premium plugin that handles booking, as I describe above. It is called WooCommerce Bookings, and it can all you to manage your availability and such, so that users can book your time. That will possibly be a better fit here.

    Of course, I could be misinterpreting your needs, and if so, that plugin would not help. If what I described is not an accurate picture of your business, maybe with a little more information about your specific situation I may be able to help you use our plugin, or point you towards one that does what you need.

    Loushou

    Thread Starter juliepayne76

    (@juliepayne76)

    Hi @loushou,

    A friend of mine is in a triathletes club and they have asked me to develop a new website for them as their current one is out of date (as it is not even responsive).

    Looking at their existing site, ‘events’ appear to be training events as well as actual race events. Race events will be in large outdoor areas and the maximum tickets will, I suspect, be limited by other factors rather than capacity.

    For example, if they are doing a training event for junior members (under 16 year olds) then the number of adult supervisors would restrict the sales.

    For big stadium events like the ones you mentioned, there are often several different agencies selling tickets. In such cases, the number of tickets available depends on how many the agency/club has got to sell, it does not equal the capacity of the venue or of an area within the venue.

    From your answer to my previous question, it sounds like it might help me if I think of ‘event area’ as directly relating to ‘event price’, and ‘event area capacity’ as meaning ‘ticket allocation’.

    I still think it would be more logical to specify the ‘ticket allocation’ as part of creating the event, rather than to tie allocation and price to ‘event area’, as this was causing me some grief in trying to understand what was going on.

    But if I think of these things differently (as I suggested) then I’m sure I’ll find a way of working that I can live with. I wanted to clear this up with you as at some point I am going to have to explain all this to the people who will be administering the website, and I need to understand it myself first in order to stand a chance of explaining it to others.

    Many thanks.

    Plugin Author loushou

    (@loushou)

    Hey @juliepayne76,

    You are pretty much on target with your suggestion. In OpenTickets Community Edition by itself, thinking of an ‘event area’ as being directly related to price, and ‘event area capacity’ as being ticket allocation, is absolutely correct. As I mentioned, with some of our extensions, this notion does change slightly, because then the event area becomes a bit more abstract and reusable. In the base plugin however, it is limited to the simple use scenarios, which it sounds like your events could be a couple levels above. Glad that most of my last post made sense, and as previously, if you have more questions please ask here.

    Loushou

    Plugin Author loushou

    (@loushou)

    Sorry I prematurely resolved this. I will leave this open until we get the calendar settings added in the settings panel.

    Loushou

    Plugin Author loushou

    (@loushou)

    sorry. guess i unresolved the wrong one. correcting that now.
    Loushou

Viewing 5 replies - 1 through 5 (of 5 total)
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