Total number of inputs – what does it mean?

  • Resolved ahrm2

    (@ahrm2)


    2 years, 7 months ago

    Hey there,

    I am getting mails from WPForms Lite that tell me:

    Below you find the total number of inputs for every formular.

    Original E-Mail in German: “Unten sehen Sie die Gesamtzahl der Eingaben für jedes Formular.”

    Now I’m a bit irritated -> what does that mean? Does it count also inputs that haven’t been sent? Because I didn’t get the number of forms mentioned in the E-Mail.

    Thanks for your help in anvance.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hey @ahrm2,

    Sorry about the frustration here!

    In the weekly Email Summaries, you can see the all-time form submission totals for your site.

    The discrepancy that you are facing here could be due to an email delivery issue. To troubleshoot the issue, you can check that your form notification settings are configured correctly by following our tutorial.

    If your notification settings are correct, the issue is likely because the emails sent from WordPress are not authenticated (unlike emails sent directly from dedicated email service providers). As a result, they are likely to be filtered by the receiving mail server.

    To resolve email delivery issues like this, you can configure a SMTP plugin on your site so that emails are sent as authenticated. We have an article with a list of recommended SMTP options and links to their setup tutorials.

    I hope this helps ??

    Hi @ahrm2,

    We haven’t heard back from you in about a week, so I’m going to go ahead and close this thread for now. But if you’d like us to assist further, please feel welcome to continue the conversation.

    Thanks!

Viewing 2 replies - 1 through 2 (of 2 total)
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