Total share

Also seem to have the same issue at the moment and would like to know when this issue will be fixed. Or should I look at trying out a more reliable WP social plugin.

I had the same issue and looking into the issue found the following which has fixed the count issue.

On the “https://newsharecounts.com” website page “How To Use NewShareCounts? Congratulations” after signing up for their Twitter code, it says:

Find this old url (now disabled by Twitter) in your code:
https://cdn.api.twitter.com/1/urls/count.json?url=

And replace it with our url:
https://public.newsharecounts.com/count.json?url=

But… on line 102 of “jquery.cresta-social-share-counter.js” file in the “js” folder in the “Cresta Plugin” there is an “s” in https which should just be http. After removing this “s” the count now works!

I don’t know if this is a temporary fix or not, but it is working for me at the moment on multiple sites I have tested.

I hope this works for you too?

If I am correct, then we need the plugin developers to make this change and release an update.

Hi to all,
It seems that newsharecounts.com is having problems in these hours.
My advice is to turn off Twitter counting (from the plugin options page, find the option called “newsharecounts.com for Twitter Counts” and turn it off).
It is probably a temporary problem so I hope that in the coming days the problem will be resolved.

Best,
CrestaProject

@crestaproject… how come removing the “s” from https has worked for me?

@ramadamadam
yes, the problem seems to be only on HTTPS protocol but I do not know why.
Anyway now the problem seems to be fixed (even with HTTPS).
It was a temporary problem on their servers, now it looks okay ??

CrestaProject

@crestaproject… great, thanks for letting us know ??