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  • Plugin Author ShortPixel

    (@shortpixel)

    Hi,
    thanks for your message, sorry to hear about this problem.

    In order to assist you properly I would need more details about your account at ShortPixel.

    Could you please try to contact us directly using this form
    https://shortpixel.com/contact

    Thank you, I look forward to hearing from you,
    Alex

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