Total Upkeep is not compatible with your hosting account

  • Resolved sayantansdas

    (@sayantansdas)


    1 year, 8 months ago

    Hi team ,

    I just installed Total Upkeep. However, in the preflight check the very first message I see is “Total Upkeep is not compatible with your hosting account.?“

    It also does not detect tar and zip on the VM. I have checked personally by logging onto the VM that tar and zip are available. I use cloudways for my hosting

    Appreciate any help to get this fixed.

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @sayantansdas,

    Thanks for reaching out although I’m sorry to hear you’re having trouble. Have you actually attempted to backup your website using Total Upkeep?

    If so, we would like to review your full backup log to see if we can determine why this error is occurring. To send us your backup log navigate to?Total Upkeep > Tools > Logs?and look for your most recent log. It will have a name like archive-XXXXXXXX.log.

    You can use copy the log into?https://codeshare.io/?and create a link to paste it here in the thread.

    We look forward to assisting you further with this @sayantansdas!

    Thread Starter sayantansdas

    (@sayantansdas)

    Hi @brandonco , thank you for responding quickly.. No, the preflight check failed. The reason being, Total Upkeep tries to create file outside of /public_html, which is blocked by the hosting provider. It also cannot detect /usr/bin/zip or tar.

    I have removed the plugin because of this.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Total Upkeep is not compatible with your hosting account’ is closed to new replies.