Total Upkeep Required

Hi @rik0399 – thanks for reaching out with your question!

When I then login backing, it says I need to do a Backup…again?

Can you let us know what the actual message says?

Thanks,
– Brad

Hi,

Here’s what I see each time I login ..

“Total Upkeep – Update Protection

On this page you are able to update plugins. It is recommended to backup your site before performing updates. If you perform a backup here, before performing updates, then an automatic rollback is possible.

Update protection not available until you click Backup Site Now and a backup is created.

Backup Site Now”

Also, I set it to perform such once a week – Sundays @02:00hrs – but, it seems o be doing so every day?

Any ideas, please?

Hi @rik0399,

If you create a backup and it asks you to create another backup right away, it could be that the first backup did not finish successfully.

Are you able to share with us a copy of your latest backup log file? You can find it by going to:
* Total Upkeep > Tools > Logs > Click the last log on the page

Thanks,
– Brad

Hi Brad,

Thank you

Here’s the latest log :

[2020-03-17 01:03:39 UTC] Cannot add signal handlers, pcntl_async_signals function does not exist.
[2020-03-17 01:03:39 UTC] PHP Version: 7.3.15
[2020-03-17 01:03:39 UTC] WordPress Version: 5.3.2
[2020-03-17 01:03:39 UTC] Total Upkeep version: 1.13.2
[2020-03-17 01:03:39 UTC] Backup process initialized.
[2020-03-17 01:03:39 UTC] Starting dump of database…
[2020-03-17 01:03:39 UTC] Memory usage – limit / current / peak memory usage: 128M / 22372960 (21.34 MB) / 23071192 (22 MB)
[2020-03-17 01:03:39 UTC] Dump of database complete! $status = 1
[2020-03-17 01:03:39 UTC] Memory usage – limit / current / peak memory usage: 128M / 22444328 (21.40 MB) / 26181888 (25 MB)
[2020-03-17 01:03:41 UTC] Database dump file added to file list: /home/SITENAME/boldgrid_backup/SITENAME_site.20200317-010339.sql / 8173604 (7.79 MB)
[2020-03-17 01:03:41 UTC] Starting archiving of files. Chosen compressor: php_zip
[2020-03-17 01:03:41 UTC] Memory usage – limit / current / peak memory usage: 128M / 32908776 (31.38 MB) / 33976744 (32 MB)
[2020-03-17 01:03:44 UTC] Total files / size archived: 16135 / 306113180 (291.93 MB)
[2020-03-17 01:03:44 UTC] Starting to close the zip file.
[2020-03-17 01:03:44 UTC] Memory usage – limit / current / peak memory usage: 128M / 33271192 (31.73 MB) / 33976744 (32 MB)
[2020-03-17 01:04:42 UTC] Finished closing the zip file.
[2020-03-17 01:04:42 UTC] Memory usage – limit / current / peak memory usage: 128M / 33271080 (31.73 MB) / 33976744 (32 MB)
[2020-03-17 01:04:42 UTC] Archiving of files complete!
[2020-03-17 01:04:42 UTC] Archive filepath / size: /home/SITENAME/boldgrid_backup/boldgrid-backup-SITENAME.co_.uk-c2f6378f-20200317-010341.zip / 153832838 (146.71 MB)
[2020-03-17 01:04:42 UTC] Memory usage – limit / current / peak memory usage: 128M / 33270560 (31.73 MB) / 33976744 (32 MB)
[2020-03-17 01:04:42 UTC] Starting sending of email…
[2020-03-17 01:04:43 UTC] Sending of email complete! Status: 1
[2020-03-17 01:04:49 UTC] Backup complete!
[2020-03-17 01:04:49 UTC] Memory usage – limit / current / peak memory usage: 128M / 33368304 (31.82 MB) / 51798792 (49 MB)
[2020-03-17 01:04:51 UTC] PHP shutdown – Error found: Array
(
[type] => 2
[message] => opendir(/home/SITENAME/public_html/wp-content/cache/db/options/): failed to open dir: No such file or directory
[file] => /home/SITENAME/public_html/wp-content/plugins/w3-total-cache/Util_File.php
[line] => 124
)

Hope this sheds some light on the issue, currently getting three messages a day

Many Thanks

Hi @rik0399,

Thank you for getting back to me with the info from the logs! I appreciate your patience. This going back and forth troubleshooting isn’t ideal for you, but I’m glad you’re getting back with us.

The backup appears to be completing successfully, and it’s getting all the way to the final steps of sending you an email confirmation too. The error found at the end of the log is a php warning (not an actual fatal error) from the w3-total-cache plugin, and it’s not stopping the backup.

We may need to update the logs with more troubleshooting details. Before doing so, I just wanted to confirm the following:

1. If you go to Dashboard > Plugins, you have plugins that need to be updated and a message from Total Upkeep that you should make a backup before updating.
2. You make a backup using that button on the Dashboard > Plugins page
3. You update all your plugins
4. No plugins need an update on Dashboard > Plugins, but the message from Total Upkeep about needing a backup still shows.

Thanks,
– Brad