Total Upkeep timeout

Hello @gramthar
I’m sorry to hear about the timeout error, we’ll be happy to help you get it fixed.

[2020-10-06 00:51:24 UTC] Total Upkeep version: 1.14.1

Your version of Total Upkeep is a little out of date. The first thing to try is to update the plugin to the newest version and see if the issue persists.

Another common troubleshooting step here is to change your Backup Compressor. To do this, navigate to Total Upkeep > Settings > Backup Process. If it’s available, switch to System Zip and try your backup again.

Hi @jessecowens,

I have done the upgrade and the settings change.
This did progress further but now I am getting backup files that when I open them to view contents they don’t appear to correctly reflect modifications I did. For instance the last modified date on the Index.php is from Jan 9 2012 Which is before this website was even created.

I don’t have to tell you my hesitation to use this backup with dates like that haha.

Logs from today: Note it appears to have stopped at 6%

[2020-10-08 23:34:58 UTC] PHP Version: 7.3.16
[2020-10-08 23:34:58 UTC] WordPress Version: 5.5.1
[2020-10-08 23:34:58 UTC] Total Upkeep version: 1.14.5
[2020-10-08 23:34:58 UTC] Backup process initialized.
[2020-10-08 23:34:58 UTC] ——————————————————————————–
[2020-10-08 23:34:58 UTC] Starting dump of database…
[2020-10-08 23:34:58 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74301024 (70.86 MB) / 74947992 (71 MB)
[2020-10-08 23:34:58 UTC] No database tables selected to backup. A database export will not be in this backup.
[2020-10-08 23:34:58 UTC] Dump of database complete! $status = 1
[2020-10-08 23:34:58 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74321616 (70.88 MB) / 74947992 (71 MB)
[2020-10-08 23:34:58 UTC] ——————————————————————————–
[2020-10-08 23:36:07 UTC] Starting archiving of files. Chosen compressor: system_zip
[2020-10-08 23:36:07 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 94806824 (90.41 MB) / 96422192 (92 MB)
[2020-10-08 23:36:07 UTC] Starting to create list of files to include in zip.
[2020-10-08 23:36:07 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 94770488 (90.38 MB) / 96422192 (92 MB)
[2020-10-08 23:36:07 UTC] Finished creating list of files to include in zip. 28597 files in zip.
[2020-10-08 23:36:07 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 99563320 (94.95 MB) / 102762320 (98 MB)
[2020-10-08 23:36:07 UTC] Starting to close the zip file.
[2020-10-08 23:36:07 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 94774552 (90.38 MB) / 102762320 (98 MB)
[2020-10-08 23:36:21 UTC] Last error: Array
(
[type] => 2
[message] => mkdir(): File exists
[file] => /home/colmac_pestman/thepestman.com.au/wp-admin/includes/class-wp-filesystem-direct.php
[line] => 545
)

[2020-10-08 23:36:21 UTC] Chunk closed in 13.239024162292 seconds. 3% complete closing
[2020-10-08 23:36:21 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 96195536 (91.74 MB) / 102762320 (98 MB)
[2020-10-08 23:36:36 UTC] Chunk closed in 15.238355875015 seconds. 6% complete closing
[2020-10-08 23:36:36 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 96310224 (91.85 MB) / 102762320 (98 MB)

Thanks for your help so far ??

Hi @gramthar,

The backup process got to 6% and then failed without any error. Most likely the backup process was taking too long and your web host killed the process. The log that you provided generally catches all errors, except when your host “pulls the plugin” on the backup process itself.

There are still ways we can help. First though, would you be willing to do a “sanity check backup”. We’ve written about it and created a short video here (see the troubleshooting section at the bottom) – https://www.boldgrid.com/support/total-upkeep/backup-wordpress-website/

Do you have a moment to run that test and let us know if it completes successfully?

Thanks!
– Brad

Hi @bwmarkle,

The Sanity Check seems to not have worked. Latest logs:

[2020-10-12 00:33:36 UTC] PHP Version: 7.3.16
[2020-10-12 00:33:36 UTC] WordPress Version: 5.5.1
[2020-10-12 00:33:36 UTC] Total Upkeep version: 1.14.5
[2020-10-12 00:33:36 UTC] Backup process initialized.
[2020-10-12 00:33:37 UTC] ——————————————————————————–
[2020-10-12 00:33:37 UTC] Starting dump of database…
[2020-10-12 00:33:37 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74510440 (71.06 MB) / 75155344 (72 MB)
[2020-10-12 00:33:37 UTC] No database tables selected to backup. A database export will not be in this backup.
[2020-10-12 00:33:37 UTC] Dump of database complete! $status = 1
[2020-10-12 00:33:37 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74531080 (71.08 MB) / 75155344 (72 MB)
[2020-10-12 00:33:37 UTC] ——————————————————————————–

This seems to not have even tried to backup the .txt files at all.

Thoughts?

Hi @gramthar, thanks for getting back to us. I was pretty sure this sanity test was going to work, so I’m a little stumped it didn’t.

1. To confirm, this is a manual backup you’re doing, correct?

2. Can you confirm the Include and Exclude settings you’re using?

For include, you can set it to *.txt

For exclude, you can actually leave that one blank for this test.

3. This is the full log, correct? That fact that the last line is [2020-10-12 00:33:37 UTC] could be a clue too, it has a timestamp but no message after it.

Thanks again!
– Brad

Hi @bwmarkle,

Manual backup – Yes.

Include – *.txt

Exclude – Empty

Yeah that is the full log.

I have also seen the server host activated the Automatic backups and this is the log from the one that ran this morninng at 0246 (I think the time between the site and the logs is off, do you know where the logs pull their time from? As they are 12 hours out from the displayed log time on the WP UI)

[2020-10-12 16:45:34 UTC] PHP Version: 7.3.16
[2020-10-12 16:45:34 UTC] WordPress Version: 5.5.1
[2020-10-12 16:45:34 UTC] Total Upkeep version: 1.14.5
[2020-10-12 16:45:34 UTC] Backup process initialized.
[2020-10-12 16:45:34 UTC] ——————————————————————————–
[2020-10-12 16:45:34 UTC] Starting dump of database…
[2020-10-12 16:45:34 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 75501544 (72.00 MB) / 76120184 (73 MB)
[2020-10-12 16:45:34 UTC] Database info: Array
(
[wp_ramvwz_actionscheduler_actions] => 41
[wp_ramvwz_actionscheduler_claims] => 0
[wp_ramvwz_actionscheduler_groups] => 2
[wp_ramvwz_actionscheduler_logs] => 121
[wp_ramvwz_ak_params] => 1
[wp_ramvwz_ak_profiles] => 1
[wp_ramvwz_ak_stats] => 1
[wp_ramvwz_ak_storage] => 2
[wp_ramvwz_ak_users] => 0
[wp_ramvwz_akeeba_common] => 3
[wp_ramvwz_commentmeta] => 0
[wp_ramvwz_comments] => 0
[wp_ramvwz_et_divi_ab_testing_stats] => 13895
[wp_ramvwz_frm_fields] => 15
[wp_ramvwz_frm_forms] => 2
[wp_ramvwz_frm_item_metas] => 0
[wp_ramvwz_frm_items] => 0
[wp_ramvwz_grp_google_place] => 1
[wp_ramvwz_grp_google_review] => 7
[wp_ramvwz_links] => 1
[wp_ramvwz_options] => 484
[wp_ramvwz_postmeta] => 646
[wp_ramvwz_posts] => 209
[wp_ramvwz_term_relationships] => 29
[wp_ramvwz_term_taxonomy] => 20
[wp_ramvwz_termmeta] => 13
[wp_ramvwz_terms] => 20
[wp_ramvwz_um_metadata] => 0
[wp_ramvwz_usermeta] => 128
[wp_ramvwz_users] => 3
[wp_ramvwz_wpforms_tasks_meta] => 15
[wp_ramvwz_wpmailsmtp_tasks_meta] => 0
[wp_ramvwz_yoast_indexable] => 42
[wp_ramvwz_yoast_indexable_hierarchy] => 0
[wp_ramvwz_yoast_migrations] => 15
[wp_ramvwz_yoast_primary_term] => 0
[wp_ramvwz_yoast_seo_links] => 80
[wp_ramvwz_yoast_seo_meta] => 365
)

[2020-10-12 16:45:35 UTC] Dump of database complete! $status = 1
[2020-10-12 16:45:35 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 75497656 (72.00 MB) / 77875896 (74 MB)
[2020-10-12 16:45:35 UTC] ——————————————————————————–
[2020-10-12 16:46:01 UTC] Database dump file added to file list: /home/colmac_pestman/boldgrid_backup/thepestman_com_au.20201012-164534.sql / 3444035 (3.28 MB)
[2020-10-12 16:46:01 UTC] Starting archiving of files. Chosen compressor: system_zip
[2020-10-12 16:46:01 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 93759968 (89.42 MB) / 95374904 (91 MB)
[2020-10-12 16:46:01 UTC] Starting to create list of files to include in zip.
[2020-10-12 16:46:01 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 93750016 (89.41 MB) / 95374904 (91 MB)
[2020-10-12 16:46:01 UTC] Finished creating list of files to include in zip. 28610 files in zip.
[2020-10-12 16:46:01 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 98544192 (93.98 MB) / 101743192 (97 MB)
[2020-10-12 16:46:01 UTC] Starting to close the zip file.
[2020-10-12 16:46:01 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 93754080 (89.41 MB) / 101743192 (97 MB)

Cheers.

Hi @gramthar,

I have also seen the server host activated the Automatic backups and this is the log from the one that ran this morninng at 0246

The log file you shared, as you said, is from an automatic backup, which may be using different include / exclude settings. I’m thinking this because the log file says, [2020-10-12 16:46:01 UTC] Finished creating list of files to include in zip. 28610 files in zip. – I could be wrong, but I don’t think you would have 28,000+ .txt files on your account.

Can you try to find the log file of the manual sanity text backup you created (or run another sanity test again and share the log for that one)? The log files are sorted – newest files at the bottom of the list – that should help find it.

I think the time between the site and the logs is off, do you know where the logs pull their time from?

The times for the log files should be UTC time.

Again, I really appreciate your help in troubleshooting!
– Brad

Hi @bwmarkle,

[2020-10-12 00:33:36 UTC] PHP Version: 7.3.16
[2020-10-12 00:33:36 UTC] WordPress Version: 5.5.1
[2020-10-12 00:33:36 UTC] Total Upkeep version: 1.14.5
[2020-10-12 00:33:36 UTC] Backup process initialized.
[2020-10-12 00:33:37 UTC] ——————————————————————————–
[2020-10-12 00:33:37 UTC] Starting dump of database…
[2020-10-12 00:33:37 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74510440 (71.06 MB) / 75155344 (72 MB)
[2020-10-12 00:33:37 UTC] No database tables selected to backup. A database export will not be in this backup.
[2020-10-12 00:33:37 UTC] Dump of database complete! $status = 1
[2020-10-12 00:33:37 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74531080 (71.08 MB) / 75155344 (72 MB)
[2020-10-12 00:33:37 UTC] ——————————————————————————–

The above is the log from the sanity check I did the other day. The one below is from my attempt just now.

[2020-10-13 03:33:15 UTC] PHP Version: 7.3.16
[2020-10-13 03:33:15 UTC] WordPress Version: 5.5.1
[2020-10-13 03:33:15 UTC] Total Upkeep version: 1.14.5
[2020-10-13 03:33:15 UTC] Backup process initialized.
[2020-10-13 03:33:16 UTC] ——————————————————————————–
[2020-10-13 03:33:16 UTC] Starting dump of database…
[2020-10-13 03:33:16 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74496272 (71.05 MB) / 75141176 (72 MB)
[2020-10-13 03:33:16 UTC] No database tables selected to backup. A database export will not be in this backup.
[2020-10-13 03:33:16 UTC] Dump of database complete! $status = 1
[2020-10-13 03:33:16 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74516912 (71.06 MB) / 75141176 (72 MB)
[2020-10-13 03:33:16 UTC] ——————————————————————————–

Hi @gramthar, we just released Total Upkeep 1.14.6. Part of that patch release was adding additional logging to help determine why the backup isn’t completing. Can you upgrade to version 1.14.6 and try the backup again? I added 5 additional check points to the logging, and hopefully it should help identify the issue.

Thanks as always!
– Brad

HI @bwmarkle,

Looks like after the update the Sanity check worked.

I am running a full manual backup now to see the outcome.

[2020-10-14 23:30:31 UTC] PHP Version: 7.3.16
[2020-10-14 23:30:31 UTC] WordPress Version: 5.5.1
[2020-10-14 23:30:31 UTC] Total Upkeep version: 1.14.6
[2020-10-14 23:30:31 UTC] Backup process initialized.
[2020-10-14 23:30:31 UTC] ——————————————————————————–
[2020-10-14 23:30:31 UTC] Starting dump of database…
[2020-10-14 23:30:31 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74544144 (71.09 MB) / 75190288 (72 MB)
[2020-10-14 23:30:31 UTC] No database tables selected to backup. A database export will not be in this backup.
[2020-10-14 23:30:31 UTC] Dump of database complete! $status = 1
[2020-10-14 23:30:31 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74564736 (71.11 MB) / 75190288 (72 MB)
[2020-10-14 23:30:31 UTC] ——————————————————————————–
[2020-10-14 23:31:42 UTC] Starting archiving of files. Chosen compressor: system_zip
[2020-10-14 23:31:42 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74651408 (71.19 MB) / 96663144 (92 MB)
[2020-10-14 23:31:42 UTC] Starting to create list of files to include in zip.
[2020-10-14 23:31:42 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74615072 (71.16 MB) / 96663144 (92 MB)
[2020-10-14 23:31:42 UTC] Finished creating list of files to include in zip. 130 files in zip.
[2020-10-14 23:31:42 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74641456 (71.18 MB) / 96663144 (92 MB)
[2020-10-14 23:31:42 UTC] Starting to close the zip file.
[2020-10-14 23:31:42 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74619136 (71.16 MB) / 96663144 (92 MB)
[2020-10-14 23:31:45 UTC] Last error: Array
(
[type] => 2
[message] => mkdir(): File exists
[file] => /home/colmac_pestman/thepestman.com.au/wp-admin/includes/class-wp-filesystem-direct.php
[line] => 545
)

[2020-10-14 23:31:45 UTC] Chunk closed in 2.710058927536 seconds. 100% complete closing
[2020-10-14 23:31:45 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74641352 (71.18 MB) / 96663144 (92 MB)
[2020-10-14 23:31:45 UTC] Finished closing the zip file.
[2020-10-14 23:31:45 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74620440 (71.16 MB) / 96663144 (92 MB)
[2020-10-14 23:31:45 UTC] Starting to add db dump to the zip file.
[2020-10-14 23:31:45 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74620440 (71.16 MB) / 96663144 (92 MB)
[2020-10-14 23:31:45 UTC] Finished adding db dump to the zip file.
[2020-10-14 23:31:45 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74620440 (71.16 MB) / 96663144 (92 MB)
[2020-10-14 23:31:45 UTC] Archiving of files complete!
[2020-10-14 23:31:45 UTC] Archive filepath / size: /home/colmac_pestman/boldgrid_backup/boldgrid-backup-www.thepestman.com_.au-baec5aa4-20201014-233142.zip / 1403479 (1.34 MB)
[2020-10-14 23:31:45 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74619800 (71.16 MB) / 96663144 (92 MB)
[2020-10-14 23:31:45 UTC] Starting sending of email…
[2020-10-14 23:31:53 UTC] Sending of email complete! Status: 1
[2020-10-14 23:31:54 UTC] Backup complete!
[2020-10-14 23:31:54 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74714088 (71.25 MB) / 96663144 (92 MB)

Thanks for your help so far. Looks like we are getting somewhere

Hi @gramthar, just touching base – how did the testing go?

Hi @bwmarkle,

Unfortunately after the Update to the plugin my WordPress site went into the critical error warning on all pages that came out with the WP update awhile ago for when something goes wrong.

I had to get the host to backup their server to a point in time before the update and luckily no one else on the server has been impacted by that update. I am still looking to see if it was the updraft update that caused it or something else. However, that was the only change made between the site working and it not.

Regards,
Ben

Hi Ben,

Did WordPress by chance send you an email that included an error message? Or, did you see an error message anywhere else? If so, could you share please? That will for sure help with diagnosing the issue.

Thanks,
– Brad

Hi @bwmarkle,

Unfortunately no I didn’t recieve an email, the webmaster for the website might have but he is away and I don’t have access to his email.

I will send him a message to see if he got anything. I’ll keep you posted.

Regards,
Ben.

Hi @gramthar – I’m just touching base to see how’s everything going? Last time we left off we were looking for an error message?