Total Upkeep timeout

Good morning,

I am currently in the process of updating a clients website and I am attempting to perform a manual backup of the site prior to the major changes.

However I am encountering an issue where I run the update from the “Backup Site Now” button and it starts as I would expect and then appears to “timeout” however there is no indication of an error it just stops.

Then when I check the Backups tab there is nothing there and I attempt to run the backup again and nothing happens. I am at a loss and would really appreciate some asssitance in what could be going on. below is the latest logs from todays attempts:

[2020-10-06 00:51:24 UTC] PHP Version: 7.3.16
[2020-10-06 00:51:24 UTC] WordPress Version: 5.5.1
[2020-10-06 00:51:24 UTC] Total Upkeep version: 1.14.1
[2020-10-06 00:51:24 UTC] Backup process initialized.
[2020-10-06 00:51:24 UTC] Starting dump of database…
[2020-10-06 00:51:24 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74307216 (70.86 MB) / 74343504 (71 MB)
[2020-10-06 00:51:24 UTC] Dump of database complete! $status = 1
[2020-10-06 00:51:24 UTC] Memory usage – limit / current / peak memory usage: 1073741824 / 74312704 (70.87 MB) / 76690944 (73 MB)

At this stage I am at a loss for what to do and have been unable to find any other forums discussing this particular error. I have emailed the host provider to see if they notice anything from their end, but I am waiting on a call back/email back in regards to that issue.

Any help would be greatly appreciated.

The page I need help with: [log in to see the link]