Total weight is not working with Volumetric

  • Resolved mygreektaste

    (@mygreektaste)


    2 years, 10 months ago

    Hi

    We had some complaints from some customers that the cart weight is not working properly.

    After some tests, I think that the total cart weight does not show up the volumetric weight so this gives wrong results in orders that contain lightweight products with big dimensions.

    We are using the most frequently calculation for volumetric weight that is

    ( L x W x H ) / Volumetric Number (5000)

    Please help

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Support lusp

    (@lusp)

    Hi @mygreektaste,

    Yes, I’m afraid that you are right and unfortunately our Cart Weight plugin does not support the volumetric weight. It’s main purpose is to show the physical products’ total weight – that’s why it uses the weight value of each single product the customer added to the cart, then sums it up and simply displays the results in the cart and checkout. It doesn’t perform any additional calculations including the one you’ve mentioned above – that’s why regretfully it will not work they way you expected in this case.

    Kind regards,
    Luke

    Plugin Support lusp

    (@lusp)

    Since there are no further inquiries concerning this case I’m marking this thread as resolved.

    Kind regards,
    Luke

Viewing 2 replies - 1 through 2 (of 2 total)
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