Totally useless
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Does not work after some days and shows only black boxes, had called support about 10 times, they always said they will look into it and fix the problem, after that they said my site is the problem – i want my money back!
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Hi @rainerpuschner, I’m sorry to hear about your experience with Spotlight. I’ve looked into your situation and was informed that you had purchased our Essentials premium upgrade in March of 2023. We offer a 14-day money-back guarantee, so since the issue on your site was reported in September 2023, a refund isn’t possible given the 6-month period in between.
On a side note, PayPal also restricts business accounts and does not allow refunds for payments that are older than 180 days, which is the case here.
We have actively been testing the reported issue and have even had a testing site set up for the last couple of weeks to try and reproduce (even forcefully) the same problem you’re seeing on your site. We weren’t able to do so, which currently leads us to believe that the issue is specific to your site’s setup.
As we do for all customers – as rare as these cases are – we’re here to help you throughout your license’s validity period – meaning till March 2024. In this case, since we’ve also had no similar reports in the past months, it makes this a more complicated issue to resolve.
Myself, Hendra (who has been helping you via email), and Miguel (our CTO who has been personally investigating the technical issue) can understand your frustration, and we hope that you’ll be open to continue working with us via email to resolve the issue in the long-run.
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