Tracking Clicks which refer to my own domain

Hi Chris,

Those links are still tracked, they’re just hidden from the reports. If you’d like to see them included, you can remove your domain from the excluded domains list in the plugin’s Settings -> Other page.

Daniel.

Hi Daniel,

thanks for your reply. I am using the most recent version of “Track the Click” (0.3.0). The Settings > Other tab shows an empty panel, with not a single line in it which could be deleted.

This is the explanatory text above the panel:

`As standard we try to exclude your own domain name from the click views. We do this by adding your Site Address – currently https://vielzutun.ch/wordpress – to the domain exclusion list. This is set under <strong>Settings -> General -> Site Address</strong>.
Sometimes you might have internal links that don’t match the Site Address. For example if your Site Address is
https://domain.com
you might also have links in your site of the form
https://www.domain.com
In these instances you will need to add the extra variations of your site to the exclusion list. The clicks are still recorded, but they will be hidden in the various click views to help you interpret your data better.
Please add any domains you want to exclude to the list below. Please add one domain per line only.`

There also isn’t a visible Site address entry on the Settings > General tab of “Track the Click”.

Any other ideas?

Thanks for having a 2nd look.

Best,

Chris

That setting is the main WordPress Site Address setting, not the setting for Track The Click. But to confirm, your “Exclude URLs” box is empty? With nothing in there, all clicks should show in the reports.

If it’s empty, are you comfortable using something like phpMyAdmin to run some SQL that I could ask you to run so we can work out what’s going on?

Daniel,

thanks for coming back to me.

Yes, I confirm that the “Exclude URLs” box is still empty.

And yes, I’d be comfortably with using phpMyAdmin. I have used it before. Just let me know what queries I’m supposed to run.

Chris

The results of two queries would be helpful:

SELECT COUNT(id) FROM wp_track_the_click_link WHERE url LIKE 'https://vielzutun.ch/wordpress%'

and

SELECT COUNT(H.id) FROM wp_track_the_click_hit H JOIN wp_track_the_click_link L ON H.link_id=L.id WHERE L.url LIKE 'https://vielzutun.ch/wordpress%'

• This reply was modified 2 years, 6 months ago by DanFoster.

Hi,
I`m using WP 6.0.1 and latest Track The Click 0.3.2. Having the same issue as Chris. The
Exclude URLs box is completely empty and I do not see statistic of internal clicks. As the home URL is added on the exclude list.
Thnx in advance,
Kilmulis

Hi Kilmulis. Are you saying that the exclude list is empty but then the home URL is added to the list again?

Dear Dan,
The exclude list is emplty and still none of clicked links of home URL are visible on clicks list.
Looking forward to the solution,
Kilmulis

@kilmulis Do you see any errors in the browser’s console when looking at the stats graph? If you can see the AJAX request for the graph’s content in the network tab, what’s the return from that?

Alternatively, if you’d be willing to temporarily create an admin user that I could log in as and take a look, that’d be great – email [email protected] if that’s something you’d be happy to do. Same offer to you, @chrissard.

Confirming I’m having the same problem on multiple websites: no URL in the exclude list but my site(s) are being excluded. (Posted in another thread – missed this one).

Dear Dan,
As I have just tested and have the same behavour on all my websites – I have just created a fresh empty WP on free hosting and will send you admin access. Again in it an empty ExcludeURL list. Hope this will help.
Kilmulis

Thanks for sending those details over @kilmulis, it was very useful. I’ve just released 0.3.3 which should fix that issue for you.

Same for @jayvious and @chrissard.

Dear Dan,
You are so great! Just updated it and it is working flawless!!!
Great plugin.
THNX one more time.
Cheers!

Guys, glad to hear you got this working for some.

Alas, I’m still out of luck. Using the latest WordPress 6.0.1 and the latest Plugin version 0.3.3, the only thing that’s reliably working is:
4 db-tables with “track_the_click” in their name get created upon plugin activation, with the same db-tables getting deleted upon plugin uninstallation.

I never ever get to see a single record in any of those tables, no matter what. Not for pre-existing links, not for newly created ones, not for fully external links nor for links on my own domain but outside of the WordPress context.

So rating this issues as “Resolved” seems a little premature to me.

Regards,
Chris

Hi @chrissard. It looks like you’re having a different issue. I see the errors on your site’s console when looking through it, and it seems that your REST API at https://vielzutun.ch/wordpress/wp-json is missing! I’ve done some Googling and some people have said that saving your permalink choice can sort this out. So from your admin page, please try going to Settings -> Permalinks, and then without changing anything, press Save Changes at the bottom of the page.