tracking code not working on specific page

  • shayt

    (@shayt)


    6 years ago

    Hi,
    i installed the plugin (version 1.11.7)
    tracking code everywhere is working
    but when i tried to put the tracking code in a specific page, it’s not there.
    when i edit the page, i can see on the right that the checkbox for this specific page is off, i tried to click the checkbox, and update, still not working.
    Thanks,
    Shay

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor intellywp

    (@intellywp)

    Hi Shay,
    Thanks for choosing IntellyWP products.

    Could you please send us more information about how could we reproduce this issue?

    We need a web page URL, or more, where we can check the source code to see what is going on and, eventually, some screenshots of your plugin settings or about how you have defined the script.

    I hope you can understand that, without information, it is very difficult for us to figure out how to reproduce your issue and, eventually, help you to fix it.

    Alternately you could also follow our documentation
    https://support.intellywp.com/category/57-tracking-code-manager

    Please let us know

    IntellyWP

    Thread Starter shayt

    (@shayt)

    i tried to deactivate all my plugins
    and it’s not working
    i don’t know how to give you access to check it.
    i will try other plugins…
    too bad

    Shay

    Plugin Contributor intellywp

    (@intellywp)

    Hi Shay,

    We are sorry for the inconvenience but, unfortunately, without more informations, like the screenshots of the plugin settings and the screenshots of this issue, is very difficult for us to help you to fix it.

    You could upload these screenshots by websites like image-share dot com or similar.

    Please let us know

    IntellyWP

    • This reply was modified 6 years ago by intellywp.
Viewing 3 replies - 1 through 3 (of 3 total)
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