Tracking Emails are not sent

A website client has just been telling me that her customers are not receiving emails with the tracking info. This may be related so I’m following this support ticket.

Hi, @ppeople and @mtgamberwesbitedesign – I just run a quick test and both the Shipped (completed) and the Delivered emails are sent and include the tracking info.
1. check in the AST plugin general settings that you include the tracking info in the Shipped (completed) email
https://ps.w.org/woo-advanced-shipment-tracking/assets/screenshot-3.png?rev=2127007
2. in the delivered email customizer, make sure that the Show Tracking info option is checked.
https://ps.w.org/woo-advanced-shipment-tracking/assets/screenshot-9.png?rev=2127007
Please let me know if the issue continues
Thanks

If the general settings DO NOT have

Rename the “Completed” Order status to “Shipped” In Green
And
Rename the “Completed Order” to “Shipped Order” in email settings in Green, does this mean that no shipment tracking email is sent?

Hi @ppeople
The completed(shipped) emails is not sent by our plugin, the email is sent by WooCommerce once you set order status as completed (shipped).
We include the tracking info in the status emails you choose in the plugin settings

As for Delivered, we created email for that and in the delivered email settings you can set if to enable the Deliverd status email and once order status is changed to Delivered – this email will be sent.
https://ps.w.org/woo-advanced-shipment-tracking/assets/screenshot-2.png?rev=2127007
Please enable the delivered email and click edit to customize this email with the email designer.