Dear @jml867,
The issue seems to be environment specific. Please provide the following details to allow us to debug this faster:
1. WordPress version
2. Plugin version.
3. PHP version
4. Browser version
5. Browser console log errors when you click on preview button(Follow this link to get logs on firefox).
6. Is the issue being faced on a specific browser or all browsers?
7. Operating system
8. PHP error logs.
9. Share the shortcode for which this issue is being faced.
10. Is this issue being faced by you for all shortcodes or one specific shortcode?
11. Is tracking-id “jonluskin-20” present in your list of tracking-ids on settings page?
12. List of WordPress plugins used by you
You can also send the above details to [email protected] in case you want to maintain any privacy of this information.
