tracking not being added to emails

  • adrianaverhoff

    (@adrianaverhoff)


    1 year ago

    plugin is enabled, shipping information (canpar tracking number) is being added into the woocommerce order notes by REST API – but none of the tracking information are making it into the “completed” email template

    Do i need the premium version for the basic functions to work? what am I missing

    My understanding is – adding this tracking plugin will append the “completed” orders with the shipping information sent back from the rest api to this plugin which will add the information into my shipping emails that are marked “completed”

    What am I missing?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Support villasupport

    (@villasupport)

    Hi,

    Thank you for reaching out to us.

    We need more details about the tracking number, shipping carrier you use, please contact us at [email protected] for further assistance.

    Best regards.

Viewing 1 replies (of 1 total)
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