tracking not correct on shipment email so customers can’t track properly.

  • Resolved janinio1964

    (@janinio1964)


    2 months, 1 week ago

    My customer received this email with tracking – which in essence takes her to The Delivery Group Tracking, however it needs to show this in the tracking or a hyperlink https://tracking.dockethub.com/shipment/trackshipment/JJD0002247735827849?postcode=TR112RR&style=TDG this would then take her directly to her tracking without the unnecessary step of adding the postcode, which is just a waste of customers time. Can this be edited to include the correct link? 


    Dear Laura,

    Thank you for your order from Manual Orders! We wanted to let you know that your order (#90086 remake) was shipped via The Delivery Group - UK, Yodel Expect Medium 24hr on 16/9/2024.? You can track your package at any time using the link below.


    Track Your Shipment:?JJD0002247735827849

    This shipment includes the following items:

    Item #

    Description

    Qty



    Thank you for your business and we look forward to serving you in the future!

    Crafty Pig Designs Limited
    Phone:
    Email:
    Website:
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  • Plugin Support omarfpg a11n

    (@omarfpg)

    Hi @janinio1964,

    I’m curious, I just found this thread but it’s marked as resolved already. Were you able to figure out the issue already? Was this a setup issue or a third-party plugin causing a conflict, perhaps? Do you still need any help from our side?

    Please, let us know.

    Cheers!
    -OP

Viewing 1 replies (of 1 total)
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