Tracking not working

Hi Mate,

Thank you for contacting us!

We did a quick look of your store & found that Our plugin is not activated on your store.

We request you to activate our plugin on your store, so we can troubleshoot the issue & help you to resolve the same.

Hope to hear you soon!

Thank & Regards!

Oops, that was embarrassing…I had the wrong plugin installed! However, I’ve installed your plugin and I’m still having the same issue, no purchases are being shown.

Thanks,
Mate

Hi Mate,

Our plugin is still not working on your store due to the following reason:

“ga not define” error on your store because the plugin you are using, is adding UA script with the tracker name “__gaTracker” which is different then the Tracker name we used in our plugin.

The script of our plugin works/fetches the data based on the tracker(‘ga’ in the case of Universal Analytics script used in our plugin). While the tracker name is different (__gaTracker in your case), the store/script in your store may not be able to initialize the tracker, which in turn will hinder the plugin from populating insights in your Analytics account.

Find the screenshot below:

1. https://image.prntscr.com/image/e096b4b26f5741c8927b6ee74bc11266.png
2. https://image.prntscr.com/image/45f3903a9782446b9406cfc683e3f438.png

Solution :

Since our plugin will automatically track all the Enhanced Ecommerce Data ( including pageviews), no need to use another 3rd party plugins for any UA script, otherwise it will result in data discrepancy in your analytics account.

Hope this addresses your concern!

Thanks & Regards!

Hi, thanks for your help! I’ve switched to using your plugin for all tracking and deactivated the other analytics plugin. While pageviews etc. register normally, purchases still aren’t registering for some reason. Not sure what I’m doing wrong…

(If you need to do a test purchase just select cash payment or bank transfer.)

Thanks!
Mate

Hi Mate,

Thank you for getting back to us!

We did a dummy transaction on your store & found an error “jQuery is not defined” on the “Thank you” page of your store which restricts the functionality of our plugin so our plugin is unable to send transaction in your analytics account.

1. https://image.prntscr.com/image/c727f8c6a9cc455caba5ee44b3844f7d.png
2. https://image.prntscr.com/image/f2e7f001701446d5b498f13997a44917.png

We request you to resolve this error so our plugin works flawlessly.

Hope this Helps!

Thanks & Regards!

• This reply was modified 8 years, 1 month ago by Conversios.

Hi,

Closing thread due to inactivity. If you need further help with this, please feel free to re-open this thread.

Thanks & Regards!