Tracking stopped after long time of working fine.

Hi @kwlodar,

Thanks for being a loyal user & creating this topic. And sorry for posting late.

We have had a look at https://www.sensity.pl/ and observed that the plugin is not active. Could you please activate the plugin and post us so that we can help you earliest.

Just FYI, we could not find a product that can be added to the cart for a test order. Please share the product URL.

Thanks & Regards,
Tatvic Analytics.

Hi @tatvic
the plugin is active all the time: https://snipboard.io/0hSX32.jpg
A product can be added from here: https://www.sensity.pl/sklep/

Hi @tatvic do you have any advice for me?
Regards!
Chris

Hey @kwlodar,

We have had a look at your shop and it seems that there are two issues that are blocking the plugin to work:

1. There is JS minification done on every page which blocks the loading of plugin codes. Please undo the JS minification so that this can be addressed.

2. There is a jQuery error occurring on every page. Here is the screenshot.
Please resolve this error as jQuery error blocks the tracking to work.

Please post once the above-said issues are addressed and also share the plugin setting’s screenshot so that we can make sure the correct setup.

Regards,
Tatvic.

Hi @kwlodar,

Hope you might have received a solution for the raised issue.

We are marking this thread as resolved as it’s been more than 2 weeks since we have any post here.

Please feel welcome to re-open or create a new thread in case you have any questions.

Thanks & Regards,
Tatvic Analytics.