Transaction Cancelled

Getting this issue on a 2.6 site. I’ve tried dabodude’s changes (https://www.ads-software.com/support/topic/transaction-cancelled/page/7/) and this seems to be working OK.

The fix seems to be working nicely for me too. Thank you!

Having the same issue with our site. been 24 hours and lost quite a few sales. did not update wordpress or woo commerce..

having various issues with woo commerce before that. will be looking to switch as their development and updates are usually faulty to say the least.

I switched to paypal express checkout for the time being and it’s seemed to fix the issue for me. All of my orders have been making it through when it was only about 25% before. I used the one by woocommerce despite the bad reviews, and it seems to be working just fine. Not sure why everyone hates it.

well done! @vince

It working fine on my site!

Thanks @dangcv (https://www.ads-software.com/support/topic/transaction-cancelled/page/2/)

P/S: What method to update Woocommerce then it is not lost? Looking for good ideas!!!

Started getting this problem yesterday and applied the fix ( both lines )
replacing ‘esc_url_raw’ with ‘urlencode’
https://www.ads-software.com/support/topic/transaction-cancelled/page/7/
Not had any issues since. Fingers crossed.
Thank you @dangcv

@dangcv thanks for your support.
But if you cancel the order on paypal site. it will be shown”not found”.
now how to do it?

Yeh same issue, the cancelled return URL now doesn’t work

@bagostore @finleydesign

Try adding the URL encode to return URL as well. You can notify your clients of the issue ie. “PayPal is facing issues with cancel URL. However ordering procedure should be working. Please report if you face any issues.”

I see cash inflow more important than canceling an order.

Return URL works for me when I replaced both lines ‘esc_url_raw’ with ‘urlencode’

Return URL working fine for me.

Switched to PayPal Express this morning and things seem to be working again. Will update if anything changes.

HI all I found one solution for this

This problem because woocommerce using url with website.com?cancel_order=true&order=order_number&order_id=160 and Paypal not support.

Solution:

Find and open file: wp-content\plugins\woocommerce\includes\gateways\paypal\includes\class-wc-gateway-paypal-request.php
find line
‘cancel_return’ => esc_url_raw( $order->get_cancel_order_url_raw() ),

Replace

‘cancel_return’ => urlencode( $order->get_cancel_order_url_raw() ),

WooCommerce are still denying it’s a bug with their plugin and replied to my support request saying to contact PayPal. They need to take responsibility and I have sent them a link to this thread.