Transaction payments not going through using WooCommerce Payments

  • Resolved kateharris

    (@kateharris)


    2 years, 2 months ago

    Hey guys,

    So I’m putting this site live and hoping to launch it later today. This is my final (I hope) hurdle to overcome.

    For the payment methods used in the store, I have selected WooCommerce Payments & Stripe – Credit Card (Stripe).

    I have successfully sorted the API and webhooks for Stripe transactions and everything is working on that end.

    I went to test three real transactions last night using WooCommerce Payments and Stripe. When it came to the transactions using WooCommerce Payments, the money left my bank account but didn’t hit the owner of the site’s bank account. It’s not showing up in the Stripe dashboard and I’m not even sure that it would, as they’re not connected, are they?

    The Stripe transaction went through perfectly.

    So I wanted to ask, where would live transactions go once the customer has paid for their basket using WooCommerce Payments? Should it just go directly into the site owner’s linked bank account or would it be displayed somewhere else, like a dashboard? Or would it show in Stripe?

    Do I need to create a webhook under WooCommerce > Settings > Advanced (using the topic: Order created)? If so, the only delivery URL I have is https://mamadeeproducts.co.uk/?wc-api=wc_stripe. Surely that URL wouldn’t work? I can’t seem to find a webhook where the end of the URL has anything to do with WooCommerce Payments. How might I get my hands on one of those and then, where would I add it?

    I just need to make sure that when the site is launched tonight if customers pay for items using WooCommerce Payments, that the money is going to be accessible for the site owner.

    This is the first time that I have built and launched a WooCommerce store so I’m still learning.

    Any help would be massively appreciated.

    Thank you so much in advance,

    Kate

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Thread Starter kateharris

    (@kateharris)

    Original thread – https://www.ads-software.com/support/topic/transaction-payments-not-going-through-using-woocommerce-payments/#post-15867533

    Hi @kateharris

    I wanted to ask, where would live transactions go once the customer has paid for their basket using WooCommerce Payments? Should it just go directly into the site owner’s linked bank account or would it be displayed somewhere else, like a dashboard? Or would it show in Stripe?

    All transactions with WooCommerce Payments as well as deposit date can be found under Payments > Transactions:

    Link to image: https://snipboard.io/khVbpd.jpg

    Can you please confirm if you can see the payment you made in the payment dashboard?

    Passion

    (@passiondigitalpublishing)

    Hi,

    I am facing the same issue. The payment was successfully deducted and displayed on the Credit Card account of the payee (user).

    I do see the transaction in my website>WooCommerce Payment Dashboard>Overview and Transaction tab.

    However, when I check the receiving bank account that is linked to the WooCommerce Payment/Stripe account, there is no such payment received by the Bank. On the Stripe dashboard, there is no where we can see any transactions.

    Could you kindly explain, what happen to the money that is paid?

    Regards.

    Thread Starter kateharris

    (@kateharris)

    Hey @maykato

    Thank you for coming back to me.

    So I had the WooCommerce Payments set up to authorize payments, meaning that the transactions will not go through until they are manually captured under Payments > Settings > Issue an authorisation on checkout, and capture later. I had this ticked before, but have now unticked it and the payments are now showing in the Payments > Overview and Transactions screen.

    There seems to be a delay in when the payment will be deposited into the site owner’s bank account. I guess this is because it’s the first payment and all other payments will be deposited much faster after this? Or is there a setting somewhere where I can adjust the timing of deposits? This might be helpful for you @passiondigitalpublishing

    @maykato I can now see the payments I made in the payment dashboard after unticking the Issue an authorisation on checkout, and capture later box.

    Can I safely now assume that if the payments are now showing and the net amount of money will be deposited into the site owner’s bank account on the 5th of August, that everything is now good to go in regards to WooCommerce Payments? Does it sound safe to you to receive payments via WooCommerce Payments? ??

    Thank you,

    Kate

    Sorry… I cant’t delete my message

    • This reply was modified 2 years, 2 months ago by lallini2323.
    Plugin Support Chris Moreira – a11n

    (@chrism245)

    Hello @kateharris!

    Here is more information about the payouts: https://woocommerce.com/document/payments/faq/deposit-schedule/.

Viewing 6 replies - 1 through 6 (of 6 total)
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