Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author transdirect

    (@transdirect)

    Hello @gimmebbtjason

    Thank you for contacting Transdirect Support.

    I found that our technical support team is already in touch with you regarding issue you are facing.

    Thank you
    Transdirect Support Team

    Thread Starter gimmebbtjason

    (@gimmebbtjason)

    Thanks Transdirect for confirming – indeed I have been talking with Parth.

    So far, Parth has asked me to provide the following details:

    1. My website URL
    2. My website wp-admin URL, admin username and password
    3. My website cPanel/FTP login access
    4. My Transdirect member account username and password

    Since giving these details, I’ve not heard a response since Monday 15th of February about resolving this issue. Hence, I’ve marked this issue as “not resolved”.

    Plugin Author transdirect

    (@transdirect)

    Hello @gimmebbtjason

    Thank you for your reply.

    It seems our technical support guy already replied you via email. I will keep this task open untill your issue resolved.

    Thank you
    Transdirect Support Team

    Thread Starter gimmebbtjason

    (@gimmebbtjason)

    Hi transdirect. I’m glad to update that Parth has successfully remedied this issue, and my Woocommerce orders are now synchronised with Transdirect’s dashboard. I will mark this issue as closed.

    To others who may be experiencing similar issues – there doesn’t seem to be a fix you can do yourself – you’ll have to reach out to Transdirect’s support email and get them to do the fix for you.

    Thread Starter gimmebbtjason

    (@gimmebbtjason)

    Hi @transdirect,
    I’ve been experiencing very slow synchronisation issues where the Transdirect dashboard doesn’t synchronise with my recent orders for hours at least. Parth has acknowledged the issue but the last I heard from Parth was from 1 month ago on March 13th. After numerous followup emails Parth has stil not responded so I’ve marked this issue as unresolved until Parth has gotten back to me.

    • This reply was modified 3 years, 7 months ago by gimmebbtjason.
Viewing 5 replies - 1 through 5 (of 5 total)
  • The topic ‘Transdirect Website Wont sync with Woocommerce’ is closed to new replies.