Transfers not working

  • Resolved xibble

    (@xibble)


    8 months, 3 weeks ago

    I am testing Split Pay and have found the transfers not being transferred to the connected accounts. After talking to Stripe customer support, they showed my that my payments api requests are not being loaded with the transfer instructions.

    Stripe payments api request log below:

    "source": null,
    "statement_descriptor": null,
    "statement_descriptor_suffix": null,
    "transfer_data": null,
    "transfer_group": null

    The payments land in my Stripe account as a normal payment fine, but as per the api request, nothing gets transferred to the connected account.

    I’ve deactivated all plugins and can’t seem to fix it. Any help?

    Split Pay settings:

    Woocommerce logs:

    • This topic was modified 8 months, 3 weeks ago by xibble.
    • This topic was modified 8 months, 3 weeks ago by xibble.
    • This topic was modified 8 months, 3 weeks ago by xibble.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Gaucho Plugins

    (@gauchoplugins)

    Hi @xibble,

    Thanks for reaching out about this. Have you had a chance to review our documentation? It covers everything I could answer for you here:

    https://docs.splitpayplugin.com

    Please be sure to follow every step of the Quick Start guide and the Troubleshooting guide.

    From my experience – and we’ve had a lot of these tickets – 99% of the time this is an API key or webhook endpoint misconfiguration issue.

    After reviewing those guides, for further support on this issue, I’ll need you to reach out via email at [email protected]. Please share the link to this ticket in your email to us. Our development team will be standing by in case.

    Thank you and looking forward to hearing from you.

    Thread Starter xibble

    (@xibble)

    Thanks – I’ve used your plugin successfully before, and have re-read the docs many times ??

    I had a look at my WP_DEBUG log and this here is the error:
    PHP Warning: Undefined variable $bsd_global_shipping_percentage_amount in xyz-my-website/public_html/wp-content/plugins/bsd-woo-stripe-connect-split-pay/includes/admin/class-bsd-sca.php on line 743

    I’m using the free version, so configuring shipping transfers are disabled…

    • This reply was modified 8 months, 3 weeks ago by xibble.
    • This reply was modified 8 months, 3 weeks ago by xibble.
    • This reply was modified 8 months, 3 weeks ago by xibble.
    Thread Starter xibble

    (@xibble)

    I’m on a multisite (subdirectory) if that makes any difference.

    Thread Starter xibble

    (@xibble)

    Actually, being on a multi-site requires new webhooks to match the new subsite’s URL path. I am testing this and will report back!

    Plugin Contributor Gaucho Plugins

    (@gauchoplugins)

    @xibble – thanks for the update. I’ve received your email in our support platform and will go ahead and reply there ??

Viewing 5 replies - 1 through 5 (of 5 total)
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