Translate Key Search and Product Cat

Hi,

Please download and install this version, sync the template to update new texts, and translate them with the Loco plugin.

Best regards.

Hi.
I did the procedure, downloaded the plugin, installed it and overlaid the existing one.
I opened Loco and synced it, but it still can’t find the words.
https://prnt.sc/Ol9gy6KgoOgv
https://prnt.sc/AxEM0GGfJwaw

If you want, I can generate a username and password to access the site.

• This reply was modified 9 months, 3 weeks ago by Eder Tuffic.

@villasupport If you accept that user name and password then you risk getting your plugin removed and all of your accounts banned from this site.

I have archived your reply and flagged your account for moderation. You need to reply here that you will not login or accept credentials. Any other reply could have consequences.

@eder-tuffic Please confirm that you have not permitted @villasupport access to your site.

@villasupport While I know you have the best of intentions, it’s forum policy that you not ask users for admin or server access. Users on the forums aren’t your customers, they’re your open source collaborators, and requesting that kind of access can put you and them at high risk.

If they are paying customers (such as people who bought a premium service/product from you) then by all means, direct them to your official customer support system. But in all other cases, you need to help them here on the forums.

Thankfully are other ways to get information you need:

• Ask the user to install the Health Check plugin and get the data that way.
• Ask for a link to the https://pastebin.com/ or https://gist.github.com log of the user’s web server error log.
• Ask the user to create and post a link to their phpinfo(); output.
• Walk the user through enabling WP_DEBUG and how to log that output to a file and how to share that file.
• Walk the user through basic troubleshooting steps such and disabling all other plugins, clear their cache and cookies and try again (the Health Check plugin can do this without impacting any site vistors).
• Ask the user for the step-by-step directions on how they can reproduce the problem.

You get the idea.

We know volunteer support is not easy, and this guideline can feel needlessly restrictive. It’s actually there to protect you as much as end users. Should their site be hacked or have any issues after you accessed it, you could be held legally liable for damages. In addition, it’s difficult for end users to know the difference between helpful developers and people with malicious intentions. Because of that, we rely on plugin developers and long-standing volunteers (like you) to help us and uphold this particular guideline.

When you help users here and in public, you also help the next person with the same problem. They’ll be able to read the debugging and solution and educate themselves. That’s how we get the next generation of developers.

Hi,?Eder Tuffic
Please see?this video guide?to sync the template correctly and check again.
Best regards.?

@jdembowski, confirm that I did not send login details.
Thanks.

@dragonlord47
I followed the procedure shown in the video and managed to translate (https://prnt.sc/YS6ATsmkygO6, https://prnt.sc/EgQucojo0VTf), but the translation does not appear on the page (https://prnt.sc/aFmgThwiDHel).

Hi, @eder-tuffic

We give priority to support on the premium forum and address non-technical issues during the holiday period. Please contact us by this forum: https://villatheme.com/supports/forum/presale/

It’s for all users, no worries. Our team will do our best to reply as soon as possible

• This reply was modified 9 months, 2 weeks ago by anh12.