Translate the tracking note

Are you certain this text is from the “DHL for WooCommerce” plugin and not another one?

Yes I am

In settings of the plugin, i can type a custom text for the notes : https://prnt.sc/1xpwn8q

But it doesn’t work. The note is still the same message :
This order has been shipped with: DHL Express. The Tracking Number is: 111111111. The Url is: https://www.dhl.com/global-en/home/tracking/tracking-express.html?submit=1&tracking-id=1111111

Which country is you shop based in?

Also the text you wrote and the one within the settings to not seem to be identical, do you have any other DHL plugin installed and enabled?

No any other dhl plugin installed.

The shop is in France.

‘Also the text you wrote and the one within the settings to not seem to be identical’
I don’t understand what you mean here. Of course it is not identical. That’s the problem.

Actually, maybe i should open a new topic ? because my problem evolved.

It’s not a translation problem anymore.

The problem is that the field ‘tracking note’ (https://prnt.sc/1xpwn8q) doesn’t work.

Because the note display everytime automatically that kind of message after edition of a DHL printed orders :
This order has been shipped with: DHL Express. The Tracking Number is: 111111111. The Url is: https://www.dhl.com/global-en/home/tracking/tracking-express.html?submit=1&tracking-id=1111111

https://prnt.sc/1xq1dev

• This reply was modified 3 years, 5 months ago by Reventlov.
• This reply was modified 3 years, 5 months ago by Reventlov.

DHL Express is not part of this plugin, are you sure you are using “DHL for WooCommerce”?

Yes i am sure

https://prnt.sc/1yrci44

For whatever reason your screenshot is not displaying for me, can you try with another service?

It’s just screenshot of DHL for Woocommerce plugin.

Let me explain from beginning.

The plugin is linked with DHL express.

When I receive an order in woocommerce, that order appears on https://dhlexpresscommerce.com/templates/admin4/orders.aspx?status=Unshipped

Then on https://dhlexpresscommerce.com/templates/admin4/orders.aspx?status=Unshipped, I edit the delivery note, and the status of the order in woocommerce changes to “completed”.

It’s ok.

But a woocommerce note is automatically send by DHL to customer with tracking link. That note is always in english. I don’t know how to edit it.

That note is :
This order has been shipped with: DHL Express. The Tracking Number is: xxxxxx. The Url is: https://www.dhl.com/global-en/home/tracking/tracking-express.html?submit=1&tracking-id=xxxxxx

• This reply was modified 3 years, 4 months ago by Reventlov.
• This reply was modified 3 years, 4 months ago by Reventlov.

Can we continue this conversation via email, please contact me at “dhlsupport [at] progressusmarketing.com” so I can review your site.