Translations are gone after update of plugin

Hi @karen-drost,

Please follow the instruction in the guide which details general string translation by polylang.
https://polylang.wordpress.com/documentation/setting-up-a-wordpress-multilingual-site-with-polylang/strings-translation/

You can translate the message bars via String Translation menu. Refer the screenshot.

Hi webtoffee,

Thanks for your response, but that doesn’t answer my question. I had done all that (the string translations), but like I said, they got lost when I updated the plugin. Are you suggesting that this is a feature, and that I have to redo all the translations every time I update your plugin?

Hi @karen-drost

Sorry for the inconvenience caused. Ideally, updating the plugin will not lose the saved translations. We have tested this by installing the free version of Polylang plugin.

However, we will check the issue in your site. Please reach us with a support ticket here with below information:

1. Mention the version that you are updating from.
2. Which version you install to get the changes back.
3. Does this happen on every update or random versions.

Thanks webtoffee, I did as you asked.