Trash Support Buyer Beware

  • Even with an agency license, their support is trash. So that means if you have a client with an issue, be prepared to deal with the headaches.

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  • Plugin Contributor Iain Poulson

    (@polevaultweb)

    Hi @rushmediastudios I’m sorry to hear you have had a bad experience with our support. We have a dedicated team that provides support to all users of ACF, with the team of engineers on hand to provide technical support. I’d be happy to try and track down your issue to investigate what happened here.

    Please could you send a message via our contact form quoting this review and ask to be escalated to me – I’m Iain Poulson, the product manager for ACF.

    Thread Starter rushmediastudios

    (@rushmediastudios)

    No, i’m not wasting any more energy on ACF. You’ve already wasted my time with me checking back for updates or lack thereof. Plus you have my ticket in your system which is going into a day of no response. It’s a shame that a paying customer, an agency, has to resort to writing a review to get any kind of response.

Viewing 2 replies - 1 through 2 (of 2 total)
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