Updated 2022: Support is still real bad.

Update: Well, 8 months later and we’re back to the drawing board. I try to report a legitimate bug, the support team member doesn’t bother fully reading my email, and instead I have to engage in a semantic argument over what the word “integration” means. Praying for some competition in the market so I don’t have to rely on these people anymore.

Update: I’m leaving my old review for posterity, but wanted to update after the first positive support interaction I’ve had with TEC in 3 years.

I contacted the team about a conflict that was breaking another, entirely unrelated plugin. After being bounced around a bit and spinning my wheels, I was connected with a product manager who not only worked quickly to find a solution, but wrote a custom snippet to resolve it and was friendly and communicative throughout the process. It was a truly world-class support experience once the product manager was involved.

I’m hopeful that this trend will continue! I’ve adjusted my review from 1 to 3 stars and will update again in the coming weeks if things continue to improve or if I don’t have any breaking issues with this suite of plugins.

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I am counting the days until a better alternative to this plugin appears on the marketplace. I was hopeful that them being bought by Liquid Web would improve the customer experience, but it remains the same as it’s been the past 5 years I’ve unfortunately been a customer.

For one positive, this plugin has an impressive set of features that no other events solution comes close to.

However, “solution” is probably generous. It’s rare that an update doesn’t break this plugin, and on the rare occurences where it doesn’t, it breaks another, unrelated plugin!

Support is very slow, and when they deign to reply, it’s clear they haven’t read your initial request at all. It takes a minimum of a dozen emails back and forth just to get them on the right track, and then the final result is either 1) “our plugin breaking a different plugin is actually the other plugin developer’s responsibility, go talk to them,” or 2) “we’ll fix this in a future patch. No, we don’t know when.”

If you have absolutely any other option (Eventbrite, Modern Events Calendar, etc.), definitely go with them and run for the hills from this company.

• This topic was modified 3 years, 5 months ago by a.a.martines.
• This topic was modified 2 years, 9 months ago by a.a.martines.