• Previous to release 4.5.3, all I had to do was click on “Update WordPress” and it took off and did it. Now I’m being prompted for my FTP Username and password, and my site name. I never had this before.

    Can someone please tell me how to troubleshoot this? I don’t use FTP at all.

    Thanks,
    NP

Viewing 4 replies - 1 through 4 (of 4 total)
  • Moderator t-p

    (@t-p)

    Previous to release 4.5.3, all I had to do was click on “Update WordPress” and it took off and did it. Now I’m being prompted for my FTP Username and password, and my site name. I never had this before.

    Are you using a plugin which forces this behavior?

    Try:

    1. Deactivate ALL plugins.
    2. Switch to the default Twenty Sixteen theme.
    3. Log out, close your browser.

    Now, open your browser and log back in. With NO plugins activated and the default theme, go ahead and try to update.

    What happens?

    If it still does not work, then it could be a host permissions problem.

    Thread Starter [email protected]

    (@neilpaolcom)

    Thanks for responding. I disabled all 5 of my plugins and then tried installing the 2016 theme, but once again I was prompted for my ftp credentials. The message says, “Failed to connect to FTP Server https://www.xxx.org/wp-login.php:21 (where xxx is my domain name).

    I don’t specifically have an ftp signon at my hosting site, nor have I ever needed it.

    Soooo, i’m still in a quandry. Any other suggestions?

    Neil

    Moderator t-p

    (@t-p)

    I don’t specifically have an ftp signon at my hosting site, nor have I ever needed it.

    If not FTP , your hosting provider must have provided you some file management application like cPanel, etc. (which does not require WordPress Dashboard access. Ask your hosting provider about it.

    Check your wp-config.php to see if your FTP configuration has been set correctly:

    define('FTP_HOST', 'site.com');
    define('FTP_USER', 'ftp-username');
    define('FTP_PASS', 'ftp-password');

    If you are having update problems, try this to get around the prompts:

    define('FS_METHOD','direct');

Viewing 4 replies - 1 through 4 (of 4 total)
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