Trigger once per session not working

Hi Jamie,

Can you please share the site in question so we can see this in action?

Also, could you go to Hustle > Popups, click on the gear icon next to your popup and export it from there.
Upload the export file to any file sharing service like GDrive or Dropbox and share the download link here so we can check your settings.

Cheers,
Predrag

Hi Predrag @wpmudev-support1

Sure, please see https://northernpixels.co.uk/ and file https://drive.google.com/file/d/1ZfRduzi-pb_zNg8OzKahBlcLQaP8SD9J/view?usp=sharing

Thanks

Hi @jamiek47

Thank you for the information.

I was able to replicate the issue using your PopUp, this happens because it is getting the user login session, in case the user is not logged, it will keep showing.

I tried to add a conditional for browser cookie but it didn’t work either.

I’ve pinged the plugin developers to check which is the best approach to show only once for non-logged in users.

We will update once hearing back from the team.

Best Regards
Patrick Freitas

Ok thanks for looking Patrick @wpmudevsupport12

Hi @jamiek47

The plugin team confirmed it will trigger the logged-in user session.

We created a task to the plugin developers to improve this behaviour a maybe use the PHP sessions or cookies.

A temporary solution is using cookie visibility rule.

Set it to hide, if the cookie

hustle_module_show_count-popup-ID

Is anything.

You just need to replace the -ID using your PopUp ID:

https://monosnap.com/file/hntcZGxin7mmTWlbEbo8gGJoK77bmW

This, unfortunately, won’t fix the problem, once the PopUp will only trigger once for the user until the cookie exists on the browser.

Let us know if you have any additional question on this.
Best Regards
Patrick Freitas

Thanks @wpmudevsupport12

I am unsure what you mean by “it will trigger the logged-in user session”?

I add the hide cookie code, though now it doesn’t seem to be triggering at all for me at the moment :/

Thanks,
Jamie

Hi @jamiek47

The workaround will work if the cookie doesn’t exist, so the member that navigates on the website for the first time will get it.

You can try to clear all cookies and test to see if you get the PopUp.

But as I said, it is not a perfect solution, we reported to our developers and I hope we can get the session working.

I am unsure what you mean by “it will trigger the logged-in user session”?

I mean this feature only works if you are logged on WordPress, for regular users that visit the website it won’t work without logging in.

Best Regards
Patrick Freitas

I mean this feature only works if you are logged on WordPress, for regular users that visit the website it won’t work without logging in.

So the popup now won’t show at all to normal visitors (non-logged-in users)?

Hello @jamiek47 ,

So the popup now won’t show at all to normal visitors (non-logged-in users)?

Currently, that feature “Trigger once per session” works only for logged-in users. We are working on improving that.

The workaround my collegue proposed will work for logged in/logged out users, however as he mention this workaround will make popup to show only once (so it’s different than once per session).

kind regards,
Kasia

Ok, thanks for clarifying.

Hi @jamiek47

I’m marking this thread as resolved,

We reported this situation and our developers will improve this situation in the future, however, we can’t give an estimated time.

Feel free to let us know if you have any additional question.

Best Regards
Patrick Freitas