Triggers and Targeting settings are lost/deleted

Hello @muhammadfaisalashfaq – we really do apologize for the inconvenience this has caused.

We’ll ask our development team to have a look and get back to you.

Your patience is highly appreciated.

Thank you!

Appreciate that, thanks! Looking forward

Hi @muhammadfaisalashfaq

You are welcome.

We will get back to you as soon as we get a response from our developer.

While waiting, I checked your site. It seems the site is being cached.

It has WPO-Cache-Status: saving to cache. This could affect the popup settings.

I would like to send a screenshot of the result but for your site security, could you please send us a message at our support website, so we can forward it to you?

To submit one, please check the steps below:

1. Go to https://wppopupmaker.com/support/#submit-a-support-ticket
2. Click Other Support
3. Fill in the form
4. Click SUBMIT

Here’s a screen capture for your reference: https://share.wppopupmaker.com/geudGzB4

Could you also try these steps for us?

– Disable the Asset Caching in Popup Maker settings > Misc. Here’s what the settings will look:

https://share.getcloudapp.com/OAunGYN0

– Resave the popup settings.

– Clear out any browser, WordPress (cache plugin), server, database, and CDN caches you have.

– Retest using a private or incognito window with no active browser extensions.

Note: If you’re using a database such as Redis or Memcache, could you please check for invalid cache errors?

We hope that helps. Please let us know how it goes.

Thank you.

I have sent you a message through other support form.

I have also tried the steps but the targetted posts which I once selected are still not showing up.. neither the triggers..

Hi @muhammadfaisalashfaq, thanks for letting us know.

I’ve now forwarded your support ticket to my colleague and we’ll get back to you as soon as we can.

Thank you for your patience!