Triple overlay, needs triple click to close popup

Hi there @babiskalogirou,

Hello dear friends! Thank you for the lovely plugin!

Thank you, and glad to hear you are enjoying it! : )

I notice that the popup opens with a triple overlay and it takes three clicks or taps to close the popup. I cannot find a relative setting. Any ideas?

There is no specific setting, as this is not expected behavior with the MailPoet pop-up forms?— generally just clicking once should dismiss the pop-up.

Taking a look at your site, I see that the pop-up is actually being loaded in the page three times. Each time the close button is clicked, it dismisses one of the instances:

Link to image: https://d.pr/i/IAtGyy

Again, this is definitely not expected behavior.

In order to narrow down what is causing this, please try temporarily switching your site’s theme back to a default theme like Twenty Twenty, then check again to see if you still see the same issue.

To avoid affecting your live site and visitors, you could set up a staging site to do the testing. If you don’t have one already, your hosting company might offer one as part of your package. Alternatively, you can use a free plugin like?WP Staging?for quickly creating a new test site: https://www.ads-software.com/plugins/wp-staging/

Please let me know how that goes, or if you have any questions!

Thank you very much for your kind answer!

I found out that this happens on pages with products (not shop pages though). On the home page (for which i asked your assistance) there are displayed products through shortcodes. It does not happen on pages whithout products. See an example:

https://healthgarden.gr/%ce%b5%cf%80%ce%b9%ce%ba%ce%bf%ce%b9%ce%bd%cf%89%ce%bd%ce%af%ce%b1/

Thanks again!

Has this been solved? I’m having the same issue, except users have to click the “x” four times to close the pop-up. It’s on my homepage, where I also have products displayed via shortcode (possible common denominator).

Hello dear @toystlkr

Unfortunately, not…

Hello dear @kellymetal !

Nothing changed by activating the default theme…

Hi there @babiskalogirou and @toystlkr,

Indeed, I was able to replicate the same issue on my test site on pages where products are added via a shortcode. Thank you for letting us know about it!

I reported it to our developers and they will look into including a fix in one of the next releases.

Please let me know if you have further questions!

I can’t thank you enough! Looking forward!

Hi there @babiskalogirou and @toystlkr,

Just wanted to let you know that while the issue is not fixed yet, you can use this filter to disable loading forms on product listing pages:

add_filter( ‘mailpoet_display_form_in_product_listing’, function() { return; } );

Cheers!

Thank you very much for your interest!

I’ll try it.

Hi there @babiskalogirou and @toystlkr

I’m going to mark this thread as resolved, as we are looking to release a fix for this issue in an upcoming release. Keep your plugin updated and you will see it fixed in the near future.