Trojan Horse Detection with multiple Anti-Virus Software

  • Resolved smoons

    (@smoons)


    9 months ago

    Since a few weeks ago, multiple customers notified us of their anti-virus software blocking our main page as well as some other pages with the warning it contained a Trojan Horse / Malware. Upon further investigation, all these pages (including our main page) use the Pop-up builder WP plugin. When I deactivated the plug-in, no more Trojan-Horse notifications.

    There seems to have been something compromised. For now, I’ll need to keep the plugin deactivated so nothing vital is blocked, but please let me know if I can help troubleshoot this issue further.

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Jawad Ahmed

    (@jawada)

    Hi @smoons,

    Thank you for bringing this matter to our attention. We’ve received similar reports from other users; however, our development team has not been able to identify or replicate the issue. It would be greatly helpful if you could assist us in troubleshooting this matter.

    Please reach out directly to our dedicated support forum for further assistance.

    https://help.popup-builder.com/en/

    We really appriciate any help from you with this.

    Regards

    For me it is a Trojan horse, too. First when I disable some popup it is active few moments later. Next popup appeared automaticly and closing not working. It means that refresh of page enable popup again.

    And in the end I have alert from Norton Internet Security on url: host.cloudsonicwave.com. I see it in the code of website. Disabling plugin fix the problem.

    • This reply was modified 8 months, 2 weeks ago by mic85b.
    Plugin Support Jawad Ahmed

    (@jawada)

    Hi @mic85b

    Thanks for the more information. The team is actively working on this issue and it is expected to the fixed soon.

    Regards

    yup mailicious content injected for my site also :/

    Plugin Support Jawad Ahmed

    (@jawada)

    Hi @janez33

    This issue has been addressed. Please update the plugin to latest version.

    Regards

Viewing 5 replies - 1 through 5 (of 5 total)
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