• Travelswithcarrie

    (@travelswithcarrie)


    Hi~
    I haven’t logged in to my blog (aplaceyouveneverbeen.com) for several months. When I tried to access my administration page I get nothing but a blank screen. Everything is up to date. I have no idea how to access my web site now. Any ideas?

Viewing 3 replies - 1 through 3 (of 3 total)
  • lisa

    (@contentiskey)

    do you have access to your webhosting account?

    even if you can’t get into the WordPress dashboard area, you can access some things in the webhosting account.

    you might need to disable the plugins which can sometimes be source of the problem
    you might need to remove a theme which can sometimes be source of the problem

    depending on your webhosting company they can help you get access to FTP, file manager and PHPmyAdmin areas—all of those can be ways to get to fix issues.

    Thread Starter Travelswithcarrie

    (@travelswithcarrie)

    Thank you! I’ll try contacting Bluehost.

    Younes JFR.

    (@symptote)

    This is called : The White Screen of Death
    ————–
    Quote from: https://codex.www.ads-software.com/Common_WordPress_Errors

    Both PHP errors and database errors can manifest as a white screen, a blank screen with no information, commonly known in the WordPress community as the WordPress White Screen of Death (WSOD).

    Before resorting to desperate measures, there are a number of reasons for the WordPress white screen of death:

    – A Plugin is causing compatibility issues. If you can access the Administration Screens try deactivating all of your Plugins and then reactivating them one by one. If you are unable to access your Screens, log in to your website via FTP. Locate the folder wp-content/plugins and rename the Plugin folder plugins_old. This will deactivate all of your Plugins. You can read more about manually deactivating your plugins in the Troubleshooting FAQ.

    – Your Theme may be causing the problem. This is especially likely if you are experiencing the white screen of death after you have just activated a new Theme, or created a New Site in a WordPress Network. Log in to the WordPress Administration Screens and activate the default WordPress Twenty Fifteen Theme. If you can’t access your Administration Screens, access your website via FTP and navigate to the /wp-content/themes/ folder. Rename the folder for the active Theme.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Trouble Logging In’ is closed to new replies.