Trouble when adding a new gallery

@steverudden – Problems like this can sometimes occur due to a conflict on your site. I’d like to have you try a few things. Please try deactivating all of your plugins, clearing your browser cache (and site caches if you are using a caching plugin), then reactivating the NextGEN Gallery plugin(s)?

If this fixes the problem it was likely one of the deactivated plugins causing the issue. Now, retrace your steps activating each plugin (one at a time) and re-checking to see if the problem returns. If it does then that last activated plugin was probably the one. Keep reactivating the plugins as it is also best to keep checking after each plugin, sometimes there may be more than one plugin on a site that will create an issue. If you do find one (or more) plugins causing this problem we would greatly appreciate your feedback on them so the developers may address them as soon as they can.

Also to note, in rare cases, it may be the theme itself that is causing a conflict so while you have just the NextGEN plugin activated you might consider temporarily switching to one of the WordPress Twenty series themes and see if this corrects the issue as well.

If the problem still persists after all of this we would still want to know, even more so, as we will still want to sort out the issue and may need additional details.

Thanks!

– Cais.

Yeah none of that worked. I deactived all of my plugins, then re-activated NextGEN and then added the photos and they were still going to the first gallery.

I think changed themes and tried added 5 photos to a new gallery and the same thing happened.

@steverudden – Please send us a Bug Report (https://imagely.com/report-bug/ … please reference this topic) so we can get a better look under the page at your site.

Please include as many details as you can about your site and the issue at hand so we can move on this as fast as possible.

Thanks!

– Cais.

Sorry it took so long, but I just submitted the bug report.

Steve

@steverudden – Thanks! One of our support team members will have a look at it soon.

– Cais.

Ok, I was able to figure out how to get another gallery added to another page, but they still keep showing up on the first gallery. When I click on the first gallery to click on exclude, it doesn’t even show the pictures on that album. Any ideas as to why?

@steverudden – Let’s keep our conversation to one place; the Bug Report conversation would be best in this case.

Thanks!

– Cais.