Trouble with Frontend Reset Password WordPress 6.0.2

H Denis

Thanks for this – we have taken over the plugin from Richard.

I will take a look at this asap this week, will do a test.

Will get back to you on what I find out

Hi

just done some testing and cannot replicate this

Please update to WP 6.1, it works with this too.

Where are you seeing this issue?

I have a subdomain with a replication of the site for test: https;//dev.choeurpolycantus.fr. Both (the main site and the “dev” site) use WordPress 6.0.3 and have the plugin. The plugin works fine with the “dev” site and does not work fine with the main site. Denis

What is different between the dev and main site?

Hi,
I’ve been observing the same error happening from time to time to some of our users.
My main question is: what can we do to know more about the root cause? How & what to test or check?

Here are my observations: earlier I tested the reset password feature on a newly created account as with my account it didn’t happen. I got this error and told my colleague to repeat the test using the same username. The error didn’t appear during their test. Today, I did yet another test, again on a new account – the error didn’t appear and the email with the reset password link went out successfully.
Looks like it happens pretty randomly but we also have info from our users. Sometimes they try to obtain the reset link a few times in a row and then each time get the same error message instead of the email with the reset link.

I’m just wondering, can it be possibly connected with connection to the database issues? Or, can it be affected somehow by the Subway plugin?

@wpenhanced Please let me know your thoughts on this.
@mars29dr based on your experience with using the plugin, can you relate to my observations?

P.S. Currently using WordPress 5.9

So frustrating when there is a random issue that is hard to replicate.

My suggestion would be to
1) Create a dev/staging website
2) Disable ALL other plugins other than ours

If it does NOT happen – then it would be another plugin

Does it happen?

If so, try switch to a default theme.

Does it happen?

Then it would be our plugin or server but at least we are narrowing it down

Can you try this?

Hello @wpenhanced!

Thank you for your tips on testing the error.
At the moment, due to other projects, the staging website is not the exact copy of the website where we are <sometimes> observing the error, so unfortunately, testing on staging got postponed.

Meanwhile, we tested it on ‘production’ to at least find a user account that generates this error. On the 17th of February, none of the attempts generated the error message, so each time the reset link was sent out. However, today (the 20th) we got it on two different computers, also on Firefox and Chrome on each of them. And yes, this email address was used when testing on the 17th.

Please see what we got in the logs (email address and domain removed for security reasons):

Also meanwhile, we enlarged our limits of max_user_connections and table_open_cache on the server.

The next observation is that switching to the default WordPress password reset functionality resulted in immediately receiving the email with the proper link.

Please let me know if the above observations are of any help to you so we can solve this problem finally.
Once again, thank you for your help! ??

I had an error like “strange error”. I deactivated the plugin: this did not remove the configuration. I activated it again. And then, it ran fine (normally).

I am also facing the same issue as everyone else in this thread. I am getting the error message “ERROR: something went wrong with that!” This only appears to happen infrequently, seemingly at random. I’ve had several users report having the same issue as well. I have only been able to duplicate the issue once, and I tried deactivating and reactivating the plugin, as the user above me suggested.

This seemed to work until today. I am getting another user reporting the same issue. I am not able to duplicate the issue this time but this is clearly an ongoing issue.

Frontend Reset Password v 1.2.1
WordPress v 6.1.1

I have tried numerous tests and do not get this issue

If you were able to find out a way to replicate this it would help. The fact it happens some times and not others, could be something else like server or cache

Fir this issue, I fixed by this way

• deactivate the plugin (but I do not delete it; it remains with its configuration)
• activate it again: the configuration is recovered
• The plugin then runs properly. For my point of view, something wrong happens in the server or the plugin that is so cleaned; but I do not see anything more.