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nholman
(@nholman)

6 years, 8 months ago

Hi, I’m having trouble with getting my Google Maps API key to work with your plugin on a client’s site as a test, BUT, it does work on my own site.

Here’s a screenshot – https://snag.gy/Pz947I.jpg -with map image “for development purposes only”. There’s a Google error on the backend in WP>Pages as well “This page can’t load Google Maps correctly”.. I can’t view the map there.

I’ve researched a bit and see there can be conflicts with WordPress that cause an API key not to work. The developer thinks there’s an issue with my key due to the recent Google policy to require a billing credit card for this API, but I’ve gone through the steps to address this – and as I mentioned my API does work with your plugin when tested on my own site.

Would you be able to provide some WP theme/plugin conflict resolution steps for us? I can provide my API key too if needed to test.

The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)

Thread Starter nholman
(@nholman)

6 years, 8 months ago

Hi, we never got a reply on this after nearly two weeks… Can you help provide some steps to resolve API issues using your plugin? My API works fine using your plugin on other sites. The site is https://mogreatdane.com.

Thank you in advance!!!

Plugin Author Devin Walker
(@dlocc)

6 years, 8 months ago

@nholman You likely need to add your client’s website URL to the URLs allowed to use the API key in Google’s API key console.

Thread Starter nholman
(@nholman)

6 years, 7 months ago

I don’t believe that’s the case with the new Google API console, https://snag.gy/t4jVws.jpg.

I am able to use the API with your plugin installed on two other sites. I think what’s causing a conflict is something to do with their theme or plugin setup. Do you have steps available to resolve?

thank you

Plugin Author Matt Cromwell
(@webdevmattcrom)

6 years, 7 months ago

@nholman — This is currently our best explanation of the Maps API generation process (though the Google Console has updated a bit since this video):
https://wordimpress.com/documentation/maps-builder-pro/creating-maps-api-key/

Other than that, if you truly think it’s a plugin/theme conflict I’d suggest using the Health Check plugin to troubleshoot that. It will allow you to deactivate all plugins and put your site on a default theme ONLY for yourself — your live visitors will not see that. We have a write-up on that here:
https://givewp.com/documentation/resources/troubleshoot-wordpress-websites-health-check/

Then you can enable plugins one at a time and test again until you see the problem again. Then let me know which plugin caused the conflict and I can take a closer look at replicating the issue for you.

Thanks!

Viewing 4 replies - 1 through 4 (of 4 total)

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