Trouble with Publicize Activation – Blank Window When Connecting

  • When I try to connect Publicize to Facebook/G+ I get the log in screen, select my account, give permission to connect, but then the WP screen dims and all I get is a beige rectangle with a thin line in it and a check mark to close the window. It seems there should be a menu opening to allow me to choose to “Allow all users to use this account” or something like that but that windows never opens.

    When I close this window, all the other Publicize settings that I’ve set in the past (FB/Twitter) magically re-appear as connected, but when I try to save the settings, I’m redirected to an otherwise blank page with the Error message: “You do not have sufficient permissions to access this page.”

    When I go back to the Dashboard, Jetpack gets logged out of the WP.com connection and prompts me to activate JetPack with by connecting through WP.com again. Once I activate it Publicize does not show any connected Social accounts and the Sharing buttons have been removed from the site.

    This wasn’t an issue until we tried to connect Publicize to Facebook (G+ and Twitter seemed to be connected properly).

    This is a similar issue to what was happening to a few people here:
    https://www.ads-software.com/support/topic/trouble-with-publicize-activation-blank-window-when-connecting?replies=15

    It was suggested that there may be an issue with the htaccess document, so I’ve pasted the content here:

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    URL is Waiotapu.co.nz

    Thanks for your time, any assistance is appreciated.

    https://www.ads-software.com/plugins/jetpack/

Viewing 1 replies (of 1 total)
  • Plugin Contributor Adam Heckler

    (@adamkheckler)

    Hmm, I see in our systems that you have connected three social networks. Does this match what you see under Settings > Sharing? Or do you see nothing connected there?

    You might try disabling all of your plugins (except Jetpack) and then trying to connect. If that works, it’ll tell us that it’s another plugin causing a problem.

    Let me know, thanks!

Viewing 1 replies (of 1 total)
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