Trouble with uploading featured images

  • Hello,

    All of a sudden my WP installation has trouble uploading featured images.

    When I’m composing a Post and click on ‘Set Featured Image’, the Create Featured Image popup window falsely shows an empty Media Library. There should be images there. Also on the Upload Files tab, uploading a new image ends with an error, but the image does appear in the Media Library when I directly open the Media Library from the WP menu.

    Screenshot 1: https://i59.tinypic.com/2qipxlj.png
    Screenshot 2: https://i60.tinypic.com/315zaev.png

    Everything worked fine before. All I did today was allowing a plugin to update and install a plugin to try out. The plugin was Multiple Featured Images. (https://www.ads-software.com/plugins/multiple-featured-images/)
    After trying the plugin I disabled it and deleted it.

    Immediately after I tried disabling ALL plugins to see if any plugins are related to the problem but there is no difference. I’ve also disabled all browser plugins on my computer (such as Ad Blockers and Pop Up Blockers).
    I’ve also tried loading the site on different computers and browsers.
    The problem remained.

    So I re-installed all WP files through the Dashboard > Updates screen.
    The problem STILL remains.

    Because of this I’m assuming the problem must be server-side. Maybe some cashing gone bad? But I have no idea how to fix this.

    My questions:
    – Is my assumption right, or are there other possible causes?
    – In case of a server side cashing problem, what can one do?

Viewing 5 replies - 1 through 5 (of 5 total)

  • Have you tried:

    – switching to the default theme to rule out any theme-specific problems.

    – resetting the plugins folder by FTP or PhpMyAdmin. Sometimes, an apparently inactive plugin can still cause problems.

    Thread Starter sjogro

    (@sjogro)

    Hi esmi, thanks for your quick response. And what a good one, I first tried temporary renaming the plugins folder to disable it, that didn’t make a change. BUT! When I use the default Theme (Twenty Twelve) the problem is no longer there! So there seems to be a problem in the theme’s functions.php perhaps?

    Thread Starter sjogro

    (@sjogro)

    Additional info:
    The theme I’m using is a Pro theme I bought here.
    In fact I have made a Child Theme for customizing the stylesheet.

    So there seems to be a problem in the theme’s functions.php perhaps?

    It would seem to be an issue in your chosen theme, yes. I’m sorry but as you appear to be using a commercial theme, you need to seek support from the theme’s developer/vendor. We do not support commercial products here.
    Try https://themetrust.com/support-forums/

    Thread Starter sjogro

    (@sjogro)

    Thanks for the hints so far, esmi, much appreciated.

Viewing 5 replies - 1 through 5 (of 5 total)
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