trouble with ver 3.1

  • Resolved matzii

    (@matzii)


    5 years, 10 months ago

    I have your plugin in many of my sites and now after the update from 3.0.4 => 3.1
    the menu dont works on iphone 7!

    first all was black after i pressed on the menu, and now i cant find the menu!?

    this site runs the 3.0.4 plugin
    https://www.bokhyllor.se

    • This topic was modified 5 years, 10 months ago by matzii.

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Kshirod Patel

    (@kshirod-patel)

    Hello @matzii

    We have released an update for the plugin. Please download the latest version of our plugin and let us know if you are still getting that issue?

    Thread Starter matzii

    (@matzii)

    yes now its ok!

    Plugin Contributor Kshirod Patel

    (@kshirod-patel)

    Hello @matzii

    Glad to know that it worked for you. Please share your review if you really liked our plugin or support.

    I have a similar issue whith iPhone 8. On one site clickng the three menu bars nothing happened and on the other site the menu opens but nothing happens when clicking submenu items. Both sites are live sites so I had to revert back to and older version (2.0.7) to get the sites running. The problem on both sites occurs with the latest version (3.1.3).

    If you need to investigate I will have to install the sites on a staging server for you. Please let me know in such case.

    Plugin Author Magnigenie

    (@magnigenie)

    Hello @sm0rgm,

    We tested across some installs and it worked fine but I think this is a conflict between the theme may be.

    If you can setup a test server then it would be helpful to test and release an update.

    Regards
    Nirmal

    I will do that. Can I send you staging URL:s by mail or similar (so I don’t have to post them in public here)?

    Moderator Jan Dembowski

    (@jdembowski)

    Forum Moderator and Brute Squad

    @kshirod-patel I’ve deleted your offer to login to your user’s site. I’m am 100% sure you mean well but please never ask for credentials. I have flagged your account temporarily. That just means that your post will need to be approved and @ notifications from you will not work.

    https://www.ads-software.com/support/guidelines/#the-bad-stuff

    Now for the why: The internet is a wonderful place full of very nice people and a few very bad ones. I’m sure everyone here is very nice however, by giving some ones keys to your house you are trusting they wont steal anything. Likewise the person who takes the keys is now responsible for the house FOREVER.

    If something was to go wrong, then you the author may well legally become liable for damages, which they would not normally have been as their software is provided without warranty.

    Please be aware that repeatedly asking for credentials will result in us asking you to repeatedly stop before escalating up to the plugins team.

Viewing 7 replies - 1 through 7 (of 7 total)
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