Trouble with Vimeo

Dear mstordeur.

Thank you for the topic.

Our priority for us is the quality of customer service and their satisfaction.

I’m sorry for the worries.

Can you please tell me what type of slider you have with problems?

Can you give us a link to Vimeo, so that we can see the problem .

We’ll all do to solve the problem.

We’re waiting for your answer.

Best, Rich-Web

Hi Rich-Web,

I’m a new user and ran into the issue when trying to use Video Carousel/Content Popup. I haven’t tried any of the other sliders yet.

Here’s a link to our video on Vimeo:
ttps://vimeo.com/516893822/61bba1a501
(If I add the “h” the video embeds instead of leaving the link)

The video is shared and embeddable.

Thank you!

Mike

• This reply was modified 3 years, 1 month ago by mstordeur.

Dear mstordeur.

Thank you for your patience.

Our priority for us is the quality of customer service and their satisfaction.

The problem has been solved. We are thrilled to announce, that a new update of the video slider plugin has been released! Our team did everything to solve the problem in the video slider.

Our team is now working to make the plugin work even faster. We all do to make everyone happy.

Best, Rich-Web

Hi Rich-Web,

Unfortunately, this still isn’t resolved for me. The video link still says it’s undefined.

Mike

Dear mstordeur.

Please can edit and put the video from Vimeo again. The problem was with Vimeo. They changed the methods for the image. Please check and tell us.

Thank You very much.

The best, Rich-Web

Thanks Rich-Web!

I was able to get some of the videos to work.

Using this format helped (replace the 9s with the video number):
https://player.vimeo.com/video/999999999

Mike