Troubles from android OS mobiles

  • Resolved davidgabunia

    (@davidgabunia)


    4 years ago

    Hello,

    I use your plugin with WPForms plugin. It works like a charm when I go to website with PC/desktop/Any browser.

    But from time to time the plugin does not work from android OS mobile phones. As you can see in this video below, the code is already received, but when I entered this code and pressed the button Verify OTP, the verification process starts but does not end.

    This does not always happen, but it does happen from time to time and causes great inconvenience to my customer. Any solution?

    Check this video, please https://youtu.be/-CbB8v6JjW0

    Thanks

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author miniOrange

    (@cyberlord92)

    Hello?@davidgabunia,

    Thanks for reaching out to us.

    Could you share the URL to your form so that I can check what could be the potential issue?
    Also, could you please confirm if you are using mobile application or mobile browser to access this form?

    You can always reach out to us [email protected]?from the support form in the plugin.?You will find it on the bottom right of the plugin.

    Feel free to reach out to us.

    Plugin Author miniOrange

    (@cyberlord92)

    Hello @davidgabunia,

    As we have not heard back from you in days. I will be going ahead and marking this thread as resolved.

    Feel free to reach out to us again if you need any help.

    You can always drop a query through the plugin itself and we would be happy to solve this issue for you.

Viewing 2 replies - 1 through 2 (of 2 total)
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