Troubleshooting several issues

  • Hello,

    I am using WordPress via my employer’s web hosting service, but they no longer offer support. I’m hoping you can help me troubleshoot some issues with the theme Twenty Twenty-Three.

    • Sticky posts do not actually get pinned to the top of the blog (even when I click on the “stick to the top of the blog” option); when I preview in other themes, they are pinned, but not in this theme.
    • The media gallery function only allows me to upload up to 3 files at a time. If I try to upload more, the images do not get uploaded.
    • The option to include an image in each blog’s preview on the main page is now gone.
    • Help please!!!!

    The page I need help with: [log in to see the link]

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  • Moderator jordesign

    (@jordesign)

    Hi @marinahass – I do’t know if I’ll have the exact answers – but I do have a few ideas you can try out…

    Sticky posts do not actually get pinned to the top of the blog (even when I click on the “stick to the top of the blog” option); when I preview in other themes, they are pinned, but not in this theme.

    This could have something to do with the way the Query Loop block is set up in your template. If you go to Appearance > Editor and then go to Templates > Blog Home you can check the Query loop. You’ll want to make the option to ‘include sticky posts’ is turned on./

    https://www.ads-software.com/documentation/article/query-loop-block/#sticky-posts

    The media gallery function only allows me to upload up to 3 files at a time. If I try to upload more, the images do not get uploaded.

    This one definitely sounds odd. Is this when you upload directly to ‘Media’ from your main menu? Or when you’re adding a Gallery block to the page? If you could share a screencast/video of that happening it would be really helpful.

    The option to include an image in each blog’s preview on the main page is now gone.

    Could you please explain a little more? do you mean that when a Featured Image is added to a post, i doesn’t display for visitors? Or that you can’t find where it’s possible to add the Featured Image in the first place.

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