Troublesome Chat Plugin

  • I am a web developer and I had trouble getting this plugin going.

    I was basically forced into it because management decided that this plugin was the thing to use.

    It took me two days of troubleshooting to realize that this plugin was not compatible with the version of jQuery installed with my theme. What ever happened to using jQuery.noConflict? Support was very little help in this scenario. They just kept asking for admin credentials to the production website of our company. No thanks.

    Then, management was asking me why the performance on the web server was so bad. I found out it was this chat plugin by disabling the plugin and CPU/Memory use returned to normal. I had to set it on the “Shared hosting – low level plan” to fix performance issues. We are on an AWS server which is by no means low level plan. I’ve seen the code, this plugin does weird looping and basically sets up it’s own server. Modern development is event based and this plugin is stuck in the past.

    I’ve also tried enabling the node server. It is supposed to have less impact on your server. It doesn’t seem to have an impact on CPU/memory.

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  • Hi @freak3dot

    I’m sorry that you had issues using our plugin.
    We are aware of the CPU issues on some servers and have been quietly building a new version for the last 3 months to counter this negative effect. As from two weeks time, the plugin will use a new server that is scalable and incredibly lightweight. It will even support things such as typing preview and agent to agent chat, along with a completely new native Android app.

    Would you be open to receiving a beta version of this? We should have the beta ready in a few days time.

    Again, I apologize for the frustration caused.

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