Pro version offers no support

  • EDIT – I have changed my review as there was an issue with the support system not flagging my support emails up as requiring attention. As soon as I brought this to Scotts attention the support was fast and fantastic. So please ignore the below replies as they no longer apply.

    I purchased the premium version so as to get a few extra bits of functionality and to get support for an existing issue. I had a few issues with 2 contact forms and Scott was kind enough to log into my site and troubleshoot both of the contact forms. The plugin itself works very well and solves all the requirements I have.

    EDIT – 07.01.20 – Support has gone back to non-existent. All emails to support have been ignored for over a month now. DO NOT GIVE THIS MAN ANY MONEY.

    • This topic was modified 4 years, 10 months ago by David Robinson. Reason: No support offered
Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author Scott Paterson

    (@scottpaterson)

    Hi @foxrobinson,

    We have replied to your support requests.

    I’d also like point out that we did solve your problems on June 18th, and June 20th. I tested your form multiple times and it was working correctly with no problems.

    Thanks,
    Scott Paterson

    Thread Starter David Robinson

    (@foxrobinson)

    Hi Scott,

    I have received no reply to the last 3 emails I have sent you covering a span of 2 weeks. Why is it I get a reply in a public forum for a free plugin (when you are protecting your public image) but no reply for support for a plugin I have paid money for?

    David

    Plugin Author Scott Paterson

    (@scottpaterson)

    Hi David,

    1. The reason we didn’t reply since June 20th is because that ticket was closed on that day since your problem was fixed.

    2. I pulled up the ticket now and I see that you asked a new question 6 days later on that closed ticket. If you have a new problem, you need to open a new ticket. It works the same way on our site as on www.ads-software.com forms.

    3. I’m sorry that we did not meet your expectations. We honestly did try, but we don’t monitor closed tickets with problems that have been fixed.

    4. I just issued you a full refund for your May 13th purchase. I also created you a new free lifetime license key.

    Thanks,
    Scott

    Thread Starter David Robinson

    (@foxrobinson)

    Hi Scott,

    Thank you for your support, for the refund and for the lifetime licence. All much appreciated.

    Regards,

    David

Viewing 4 replies - 1 through 4 (of 4 total)
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