Trusted batch doesnt turn off

Here is a screenshot, left the settings, right the live site

Please…

I can only imagine one of these 2 options:

• You are using WPML and may have multiple channels (per language) configured – you might want to check that.
• You are using another plugin/snippet/custom script that embeds the trustbadge. Please disable the Trusted Shops Plugin and see whether the trustbadge still shows or not.

Best,
Dennis

• You are using WPML and may have multiple channels (per language) configured – you might want to check that.
  Nope, no WPML installed
• You are using another plugin/snippet/custom script that embeds the trustbadge. Please disable the Trusted Shops Plugin and see whether the trustbadge still shows or not.
  Nope only your plugin, when I disable the plugin the badge disappears.

I made this CSS to remove the badge:

   ._t53mel,
    div[id^="trustbadge-container"],
    div[id^="maximized-trustbadge"],
    div[id^="minimized-trustbadge"]{
        display: none !important;
        z-index: -1 !important;
        opacity: 0 !important;
        pointer-events: none !important;
    }

Hi there,

hm, that’s quite strange. I’ve noticed on your screenshot that you are using a caching plugin? Maybe a cached version of your site shows?

Best,
Dennis

Also when I delete all cache the badge is shown. (even when I disable the caching plugin) Tested it on multiple computers and different browsers. -> edge, chrome, firefox, safari, brave

Weird part is that “align left” option also doesn’t work when I do enable it.

Hm, I was not able to reproduce this issue locally using the latest versions (Woo, TS Plugin, no other plugins, default theme). Could you share your websites URL to let me see the actual code generated in the frontend?

Sure:
https://www.productlicenties.nl/

I could also video call to show you its not caching

Ok, for what I can see via the source, rocket seems to be locally caching the actual script in a custom directory cache/min/1/js/X61E945FE64ACF1CFF26D97531641E811.js

Do you have a staging env where caching can be disabled for a certain time?

In case of doubt: Could you please disconnect via Trusted Shops > Settings (that will remove your settings, you’ll need to authenticate again and may choose your settings again) to make sure your settings are completely removed? To me this issue looks very much like the (trustbadge) settings are not being updated (correctly) in your wp_options table.

Hello, I disabled the caching and tried it on firefox -> private browser. It worked there ?? so thats good. also left -> right.

Think my testing was not correct because of local cache or something. thanks. Remain two more questions.

1. Why is the z-index this high? 2147483647? higher than that doesn’t exits.. terrible thing to do to other programmers… The badge is above the Cookie alert. I need to use CSS “hack” to make the badge lower.
2. What local JS could I exclude from the cache? I don’t see any from your plugin only from “widgets.trustedshops.nl”

Dear Tatof,

Could you please email to the following email address with the issue:

[email protected]

Then we will offer you support through that way.

Best regards,

Technical Support Trusted Shops

Hello TrustedShops support,

The last questions are about this plugin and can help other users of this plugin. Don’t think it helps if I send it by mail to you.

Hi @tatof,

regarding the local JS: There is no local JS in the frontend – your caching plugin seems to (locally) cache the external script.

Best,
Dennis

Oke thanks! then I have my solutions ?? sorry for the confusion